Complaint Review: Wine Chateau

Wine Chateau markets wine through various websites including one called "Uncorked Deals."  Uncorked Deals sells with a prominently featured Money Back Guarantee.  I ordered wine from them multiple times withour problem.  Then I got a case of wine that was very clearly back - oxidized, discolored and completely undrinkable.  They processed the return, issuing a UPS pickup slip.  I returned the wine, and Uncorked acknowledged same.  However, they never issued my refund.  I called multiple times and was always given the runaround.  Ultimately, it became apparent that they had no intention of issuing the refund.