Complaint Review: Wine Country Gift Baskets

I Ordered 3 baskets in early November, Received two of the three so I emailed the company...when I sent the email I accidently sent it twice and I received the first response on Nov. 29th this is a copy of the email:

Dear Jenny,
Thank you for your recent email. Unfortunately we did run out of the Snow Towers Item # 565. We did credit you back and it should take about 3-4 weeks for the refund to completely process. We apologize for any inconvenience. Happy holidays!
If you have any further questions, please contact us at customerservice@winecountrygiftbaskets.com or call us at (800) 324-2793.
Sincerely,
Nino M.
Customer Service
Wine Country Gift Baskets


This is fine for me, so I figured in 4 weeks it would be settled...then, the next day (Nov. 30, 2005) I got this email...

Dear Jenny,
Thank you for your recent email. I reviewed your order W1088071 and discovered that the Snowman Tower was cancelled per email request. You should not have been billed for that item. Should you like to order a Snowman Tower now or in the future, we do have that item available. Thank you for ordering with Wine Country Gift Baskets. Have a great day!
If you have any further questions, please contact us at customerservice@winecountrygiftbaskets.com or call us at (800) 324-2793.
Sincerely,
Christina E
Customer Service
Wine Country Gift Baskets


....I WAS definately billed for the item, I have proof of that through my bank records...I did NOT cancel the snowman tower order, nor did I receive a refund, and today completes my 4th week since the email from "Nino M."..I have sent numerous emails and have been left on hold for up to 20 minutes when I try to call the 800 #.
I love companies who take my money with ease but cringe to return it when they have not fulfilled the purchase agreement.

As I am typing this I am finally speaking to a CSR from WCGB...Brandi...she is submitting my refund and says I will receive a response within 24 hours.....we shall see.

Jenny
upland, California
U.S.A.