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  • Report:  #732960

Complaint Review: Wine Insiders

Wine Insiders Bait and Switch -- offered Groupon and used my info to charge wine to my debit card, Internet

  • Reported By:
    Mandylee78 — Morton Illinois U.S.A.
  • Submitted:
    Wed, May 25, 2011
  • Updated:
    Wed, April 17, 2013

    I purchased a Groupon for Wine Insiders for $25 to get $75 in credit.  I went to wineinsiders.com and picked out wine.  I went to check out and before I could enter the Groupon in the gift certificate section it forced me to enter my personal information including my debit card.  I did so and hit enter.  A message came up on the screen that said the coupon was invalid.  I tried again.  The same thing happened.  I contacted Groupon and they refunded my $25.  This was 8 days ago.  I never heard anything from Wine Insiders though they had my phone number, address and email address.  This morning my card was charged over $100 by Wine Insiders. 

   I called them to have the charge reversed and was informed that there was wine coming to my house today -- I have to miss work, sit here and wait so that I can refuse the delivery and only then will they return the money to my account.  I have incurred bank fees, missed pay and am still waiting for this delivery.  I never ordered anything.  I backed out of the screen.  I never received any confirmation of an order and although the website says an order takes 4 weeks or more, this has all taken place in 1 week. 

    I stated to Groupon the day this happened that I felt like Wine Insiders was running some kind of scam by gathering my information in this manner and was afraid that this might happen.  Nonetheless, I am aghast that it has. 

2 Updates & Rebuttals


RLS2BE

Mukwonago,
Wisconsin,

Wine is HORRID

#3Consumer Comment

Wed, April 17, 2013

Anyone who claims they ordered from Wineinsiders more than once is either from the company, or has absolutley no tastebuds and/or has an iron-clad stomach! I have been drinking fine wines for 30 years, and these wines are worse than what comes in a box, yet at 3-10X the price!


VinnyZ66

Minnesota,
USA

I purchased the same Groupon.

#3Consumer Comment

Wed, May 25, 2011

At first, the coupon code would not work but I just waited until the next day and then it worked fine.

I have purchased other items from Wine Insiders and I have had not issues.

Note:  Always have wine shipped to a business address as someone over 21 must sign for it.


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