Complaint Review: Wired Plastic

My sister in law wired money to the card through western union. Wired plastic will not release my money to me after i have faxed documents i recieved my wired plastic card in the mail about a month ago. Then i activated the card and all was fine even hooked it to my paypal account on 10/11/12 in the morning i had my sisterin law who is away on business wire me 120$ through western union i then called my card and it says i have $120 but when i go to use the card it is declined. I call customer service and she says the account has been suspended, until i fax in documents that it will take 24-48hrs i wait 24 and call nothing, then 48 and nothing they say they never recieved documents. So today mon 10/15/12 i fax documents id,ss card, paystub and letter from my sister in law saying funds were intended for me.. i call back and they say they recieved documents but birthdays dont match.. might i add everytime i call i have to verify my name birthdate last 4 of social and card number and now they say birthdates dont match and now the letter has to be notorized.. i was on phone 2 hrs waiting for a supervisor and one never picked up. all i want is my money!! all they are giving me is the runaround i understand fraud and needing to verify info but all my documents match and they are telling me its not enough please help me!