Complaint Review: Wired Plastic

I've been using my Wired Plastic card for a little over a year, and I thought it was great! The fees weren't bad, direct deposit was a plus and I could access everything online.

Then my card expired, and it all went downhill. Quickly. In a handbasket.

My card expired on November 30th. Most companies will send you a new card BEFORE your old one expires. I called on December 4th, paying 95 cents plus long distance to do so, and was told that my card was sent on December 3rd and they had a problem that made it late going out. Not my problem, but I digress.

It is now December 13th. I have not received my new card, and repeated attempts to contact customer service have resulted in exactly nothing but frustration. I was just told after four generic responses that my card was not sent until December 5th, and I need to wait 14 business days to contact them again.

I asked that it be re-issued and overnighted to me (I wasn't pleasant about it) and I was told that they do not have the ability to send anything overnight, but for an additional fee of $15 I can have one sent to me within 5 business days.

I have all of my Christmas money in that account and 3 children to shop for. I cannot access my money in any way. Customer service is unhelpful and very rude.

STAY FAR FAR AWAY from this company if you want access to your money.

Tinkerjenn
Acworth, Georgia
U.S.A.