Complaint Review: Wirefly.com - T-Mobile

Wirefly is a reseller for TMobile. When I signed up I was offered a $40 Customer Loyalty Rebate for each phone. I thought it would be applied to my bill as it was in the past.

Later I found 1) I had to apply more than 120 days but less than I forget how many days after service began, 2) send in the rebate form 3) send in a copy of my paid TMobile bill 4) send in the UPC code from the box the phones came in and 5)send in a receipt for the payment to Wirefly. Since no receipt came with the phones, I sent in a copy of the email confirmation.

I received a reply that I mailed the stuff in too early, and I didn't send a receipt, so ....no rebate. I contacted TMobile and they said "tough luck". Wirefly also sold us a "portable charger". It turned out to be exactly the same charger that came with each phone, not a charger for your car cigarette lighter like we thought it would be.

Margot
Everett, Washington
U.S.A.