Complaint Review: Wirefly Inphonic

Fool me twice...InPhonic the first time and now Wirefly. The online transaction went smoothly when I placed my order on 2/5/09. The phones arrived and as I was charging my Blackberry Bold, it became so hot that I could not even pick it up. The battery was defective and the entire phone and contents of the shipping package for that phone had to be returned via a prepaid ground shipping label. Once the phone was received by their RMA department, a new phone would be shipped out. Needless to say, I had no phone service for two weeks during this process. Once the replacement phone arrived, I proceeded to look for the rebate form but it was not included in the package. I looked for the form online as their site directs but it did not exist. I called their customer service and was told that the rebate form would be emailed to me within 24 hours. It did not arrive so I called them again. This time the customer service rep guaranteed the email would arrive within 24 hours. It arrived but it was for a different rebate time frame that did not include my purchase date. I went to their online chat support and was told to just use it anyway and they would "make sure I received my $100 rebate." They are incompetent or deceitful and either way, I do not trust their solution. Meanwhile, I had also emailed their Carrier Rebate address from which I received the wrong rebate form and they told me this phone does not have a rebate. THE ONLY REASON I BOUGHT FROM WIREFLY WAS BECAUSE OF THE REBATE!!! I emailed them again but have not heard anything back as of yet (3/4/09).

David
Atlanta, Georgia
U.S.A.