WireFly Inphonic WireFly AKA Inphonic Double charged credit card. Worst customer service, will say anything to get the sale but is COMPLETELY INCOMPETITENT Largo Internet
This is a very long story, but they made it this long...
I called to order a phone, have it shipped to Pennsylvania, and have a Georgia area code all while I live in Missouri. The very first question I asked them was if they could do it. Their reply, "Yes! Dead wrong. To make my story a little shorter I will sum up as much as possible and elaborate where necessary. Here's a list of the major events that took place:
- I placed my order with sales.
- They spelled my last name wrong (I spelled it 5 times!!)
- It took 5 days to process my account (this is because things don't add up when you do a credit check on someone and you don't have the right name)
- They made me fax a copy of my credit card statement to prove my billing address, this was a Wirefly request, not for the actual credit check. (It took them 2 days to receive the fax and verify my address)
- They almost shipped the phone to me in Missouri, when it needed to go to Pennsylvania. I found this out because I verified the shipping address. I had this suspicion that things were getting messed up so I asked and they told me that the phone was about to be shipped to Missouri
- Assignment of the wrong area code (they gave me Kansas, when I asked for Atlanta)
- The area code they assigned to me was long distance if I called from my house.
- They told me that my number could be changed once I received my phone; all I had to do is call Cingular. I was told this MANY times by many people. WRONG!! Cingular said that I would have to be assigned a new SIM card, which would void my contract with Wirefly... so I couldn't do it.
- Wirefly told me to return the phone and get my phone somewhere else, they said that there were too many problems with my order. They created EVERY problem that I had, yet they tried to wash their hands of me and take on the next customer.
- I requested a new phone and they assured me that I would not be charged again for this phone. Again, I verified this 6 times, I counted it. I wanted to be EXTRA sure they were going to get it right.
- They charged me again for the second phone and shipped me out a new one.
- I immediately called to make them remove this extra charge; they apologized and said it would be refunded within 48 hours.
- I got my new phone and shipped my old one back.
- 6 days later, THE CHARGE STILL IS ON MY CARD!
- I called and they said that I would be refunded for the money after my phone was submitted through their receiving process... 7-10 days.
- When I got my phone I was assigned someone else's phone number. I never knew it could happen until people were trying to get in contact with me. My outgoing calls displayed the right phone number, but any incoming calls were routed the woman who had the number first.
- I called and had to be assigned a new number (this alone took me an hour).
- I received most of what I had ordered on 12th of July (I still haven't received my car charger that I ordered June 25th. They are selling items that they do not have, and do not know when they will get back in.)
For all my troubles, they gave me a $10 mail in rebate! Pouring more salt in the wound, I can turn in that rebate only after I have had my phone for 6 months.
- Mind you, I called Customer Service MANY MANY MANY times throughout this whole ordeal, I probably spent over 12 hours on hold and talking to them. They have the longest hold times and their customer service is incapable of solving any problem.
Be advised, Wirefly is the worst at customer service. I'm sure that some customers are pleased with the services they provide... but don't expect any customer support. I was blamed for the mistakes (because my order was more difficult than most) and they attempted to wash their hands of me because they could not get my order right and I was telling them to fix it.
The customer service reps there have told me numerious times inaccurate information... information that sounded good in theory, but was not true. This makes me believe that they will say anything ot get you to hang up the phone and feel warm and fuzzy inside. The thing they need to understand is that customers need correct information... They are not informed very well of what their policies are.
Any organization that is not interested in fixing the problems THEY create does not deserve your business. I went to Wirefly to get my phone cheaper and sacrificed customer service. Simply stated, I should have just gone to Cingular dirtectly.
Wirefly has been BY FAR the worst experience I have ever had, and I have had some bad experiences. I have never encountered a company who has cared less about the people who give them business.
Take this as a warning and beware of Wirefly/InPhonic!!!!!!
Jerod
Kansas City, Missouri
U.S.A.
Click here to read other Rip Off Reports on InPhonic
8 Updates & Rebuttals
Kenneth
Erie,Pennsylvania,
U.S.A.
BUYER BEWARE!!! SORRY TO NOT LEAVE YOU ALL INFORMED. They reply to every negative posting... but then do not follow through.
#9UPDATE Employee
Sat, September 03, 2005
Ok, heres the UPDATED situation. I emailed them and I explained the ENTIRE story... they called me and left me a message and I called back in about a week (because I was in the middle of moving) and they didnt call back. So I call again, and nothing...
I figured... one last chance, Ill call them again. They never answer or responded to my messages.
They reply to every negative posting... but then do not follow through. They are trying to save face because people DO NOT UPDATE THE RECORD!! So people who are reading these posts see that someone has had a bad experience, then WireFly comes along like they 'all the sudden discovered the missing ingredient of customer service'. People see WireFly's half-attempt to correct the issue and think, 'maybe they do care'. WireFly negates most of what is said by posting their reply. And when customers do not reply to their post, then people assume the issue was resolved. Well I am saying that
WIREFLY HAS NOT MADE ANY EFFORT TO MAKE THINGS RIGHT!!!
I want all of you to know, they gave me the WORST customer service EVER. They were quick to say they had this or could do that, but it is all a sales pitch. They DO NOT FOLLOW THOUGH!!
I filed a report with Cingular, if WireFly is selling Cingular products, they represent Cingular. Cingular should not let just anyone sell their products, they need to have a set number of checks and quality control of how their Authorized Agents handle new accounts.
Final Suggestion to everyone:
I hope that you are reading this BEFORE doing business with WireFly. I would never suggest WireFly, NEVER. I will actually go out of my way to turn business away from them so that they lose customers. This is the only way I will get satisfaction for the time and effort I wasted with them.
I told the lady from WireFly that they will lose more money than it would cost them to compensate me for their mistakes. Be a wise customer and dont support bad customer service - WE deserve better.
Well, I am now off to post this at a few other websites...
Kenneth
Erie,Pennsylvania,
U.S.A.
BUYER BEWARE!!! SORRY TO NOT LEAVE YOU ALL INFORMED. They reply to every negative posting... but then do not follow through.
#9UPDATE Employee
Sat, September 03, 2005
Ok, heres the UPDATED situation. I emailed them and I explained the ENTIRE story... they called me and left me a message and I called back in about a week (because I was in the middle of moving) and they didnt call back. So I call again, and nothing...
I figured... one last chance, Ill call them again. They never answer or responded to my messages.
They reply to every negative posting... but then do not follow through. They are trying to save face because people DO NOT UPDATE THE RECORD!! So people who are reading these posts see that someone has had a bad experience, then WireFly comes along like they 'all the sudden discovered the missing ingredient of customer service'. People see WireFly's half-attempt to correct the issue and think, 'maybe they do care'. WireFly negates most of what is said by posting their reply. And when customers do not reply to their post, then people assume the issue was resolved. Well I am saying that
WIREFLY HAS NOT MADE ANY EFFORT TO MAKE THINGS RIGHT!!!
I want all of you to know, they gave me the WORST customer service EVER. They were quick to say they had this or could do that, but it is all a sales pitch. They DO NOT FOLLOW THOUGH!!
I filed a report with Cingular, if WireFly is selling Cingular products, they represent Cingular. Cingular should not let just anyone sell their products, they need to have a set number of checks and quality control of how their Authorized Agents handle new accounts.
Final Suggestion to everyone:
I hope that you are reading this BEFORE doing business with WireFly. I would never suggest WireFly, NEVER. I will actually go out of my way to turn business away from them so that they lose customers. This is the only way I will get satisfaction for the time and effort I wasted with them.
I told the lady from WireFly that they will lose more money than it would cost them to compensate me for their mistakes. Be a wise customer and dont support bad customer service - WE deserve better.
Well, I am now off to post this at a few other websites...
Kenneth
Erie,Pennsylvania,
U.S.A.
BUYER BEWARE!!! SORRY TO NOT LEAVE YOU ALL INFORMED. They reply to every negative posting... but then do not follow through.
#9UPDATE Employee
Sat, September 03, 2005
Ok, heres the UPDATED situation. I emailed them and I explained the ENTIRE story... they called me and left me a message and I called back in about a week (because I was in the middle of moving) and they didnt call back. So I call again, and nothing...
I figured... one last chance, Ill call them again. They never answer or responded to my messages.
They reply to every negative posting... but then do not follow through. They are trying to save face because people DO NOT UPDATE THE RECORD!! So people who are reading these posts see that someone has had a bad experience, then WireFly comes along like they 'all the sudden discovered the missing ingredient of customer service'. People see WireFly's half-attempt to correct the issue and think, 'maybe they do care'. WireFly negates most of what is said by posting their reply. And when customers do not reply to their post, then people assume the issue was resolved. Well I am saying that
WIREFLY HAS NOT MADE ANY EFFORT TO MAKE THINGS RIGHT!!!
I want all of you to know, they gave me the WORST customer service EVER. They were quick to say they had this or could do that, but it is all a sales pitch. They DO NOT FOLLOW THOUGH!!
I filed a report with Cingular, if WireFly is selling Cingular products, they represent Cingular. Cingular should not let just anyone sell their products, they need to have a set number of checks and quality control of how their Authorized Agents handle new accounts.
Final Suggestion to everyone:
I hope that you are reading this BEFORE doing business with WireFly. I would never suggest WireFly, NEVER. I will actually go out of my way to turn business away from them so that they lose customers. This is the only way I will get satisfaction for the time and effort I wasted with them.
I told the lady from WireFly that they will lose more money than it would cost them to compensate me for their mistakes. Be a wise customer and dont support bad customer service - WE deserve better.
Well, I am now off to post this at a few other websites...
Kenneth
Erie,Pennsylvania,
U.S.A.
BUYER BEWARE!!! SORRY TO NOT LEAVE YOU ALL INFORMED. They reply to every negative posting... but then do not follow through.
#9UPDATE Employee
Sat, September 03, 2005
Ok, heres the UPDATED situation. I emailed them and I explained the ENTIRE story... they called me and left me a message and I called back in about a week (because I was in the middle of moving) and they didnt call back. So I call again, and nothing...
I figured... one last chance, Ill call them again. They never answer or responded to my messages.
They reply to every negative posting... but then do not follow through. They are trying to save face because people DO NOT UPDATE THE RECORD!! So people who are reading these posts see that someone has had a bad experience, then WireFly comes along like they 'all the sudden discovered the missing ingredient of customer service'. People see WireFly's half-attempt to correct the issue and think, 'maybe they do care'. WireFly negates most of what is said by posting their reply. And when customers do not reply to their post, then people assume the issue was resolved. Well I am saying that
WIREFLY HAS NOT MADE ANY EFFORT TO MAKE THINGS RIGHT!!!
I want all of you to know, they gave me the WORST customer service EVER. They were quick to say they had this or could do that, but it is all a sales pitch. They DO NOT FOLLOW THOUGH!!
I filed a report with Cingular, if WireFly is selling Cingular products, they represent Cingular. Cingular should not let just anyone sell their products, they need to have a set number of checks and quality control of how their Authorized Agents handle new accounts.
Final Suggestion to everyone:
I hope that you are reading this BEFORE doing business with WireFly. I would never suggest WireFly, NEVER. I will actually go out of my way to turn business away from them so that they lose customers. This is the only way I will get satisfaction for the time and effort I wasted with them.
I told the lady from WireFly that they will lose more money than it would cost them to compensate me for their mistakes. Be a wise customer and dont support bad customer service - WE deserve better.
Well, I am now off to post this at a few other websites...
Inphonic
Largo,Maryland,
U.S.A.
Inphonic - Customer Service Response
#9UPDATE Employee
Wed, August 31, 2005
Dear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction.
Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.
Regards,
Customer Support
Tim
MONTROSE,Colorado,
U.S.A.
KENNETH, DONT HOLD YOUR BREATH
#9Consumer Comment
Wed, August 17, 2005
Kenneth, dont hold your breath. I just purchased a phone from them a month ago. It was to include a bluetooth headset for free, a 80.00 value. the shipping receipt said it was backordered. I waited a month, then tried contacting customer service via their phone # on the receipt. I was on hold for, get this, 2 hours without any body answering. THREE TIMES???? I then emailed them, they said they would respond within 7 dats to the email, ummmmmm nope. I then called their order line, was answered in 12 seconds. I inquired about a new phone {identical to my raxer v3} and a bluetooth headset for free. She said she could do that. I then asked if they had them in stock, and was told they had plenty of them. I then Inquired why mine was backordered, and was hung up on. LOL. they are scammers, ypu will not receive any accessories that you ordered. If you dont beleive me, call the cust service # listed on their website, and see if you can even reach anybody. I also emailed the lady in the above post, big suprise, no response, BEWARE OF WIREFLY>
Kenneth
Erie,Pennsylvania,
U.S.A.
Update it is necessary to keep everyone updated
#9Consumer Suggestion
Tue, July 26, 2005
I am about to e-mail the customer service person who posted a response here. I feel it is necessary to keep everyone updated to give people an accurate story of how they deal with their customers.
I do not wish to take a single customer away from a company who CARES, but in cases like this... it is imperative to tell your story LOUD so that companies like this don't exist.
I took my complaints to them and by placing blame on me for their mistakes, they basically said that they didn't care.
It is sad to know that it is only after you post negative publicity against a company THEN they start to care. They can't have people respond to concerns when their customer calls in, only after ithas the prospect of hurting their business. Their reply was really another attempt to discredit me and show everyone out there that "look, they do care". If they cared, they would have responded to my calls and addressed my issues before I spent 12 hours pleading with them to fix it.
I will post an undate to let everyone know the outcome. I am sending an e-mail to them now... I don't expect much.
Inphonichelp
Reston,Virginia,
U.S.A.
Assistance from Inphonic Customer Service
#9UPDATE Employee
Wed, July 20, 2005
Dear Valued Customer,
We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.