Wirefly / MDPA Insurance Deceptive Business Practice cost me $550, Internet
December, 2011
I ordered 2 Samsung Galaxy 4G Touch phones for Sprint and opted in for the MDPA Gold Device Protection on both phones - billed monthly at $6.99. Wirefly billed me the $6.99 X2 on my original invoice along with the phones and activation fees so I thought I now had insurance from Sprint and would be paying the $6.99 X2 monthly from then on.
A couple months later after blindly just paying my bills (I wont do that again) 1 of my phones were stolen so I call MDPA Insurance and they tell me I dont have insurance anymore and that I only had it for the 1st month! After some arguing on the phone I was left with no resolve.
I needed a phone for an upcoming trip the next day so I had to buy another phone from Sprint for $550!
WORST INSURANCE PLAN EVER! Wirefly is VERY DECEIVING with the whole process. After reading the "fineprint" it seemed that I had to RE-APPLY within 30 days after paying the initial $6.99 for the 1st month or the insurance is dropped. Thus MDPA closed my account after that initial payment.
MDPA is a worthless insurance to start. They dont cover ANYTHING! They basically billed me for the 1st month (whos phone would ever have an issue in the 1st month?) and then dropped my plan with their deceptive practices! Someone should file a class action. I wonder how many people have this same issue with them?
Get proper insurance from the actual carriers. Sprints insurance covers ANYTHING AND EVERYTHING NO MATTER WHAT. Hopefully this post will help others not be deceived like I was.
1 Updates & Rebuttals
wirefly_kim
Reston,Virginia,
USA
Wirefly/MDPA
#2UPDATE Employee
Tue, May 01, 2012
Hi Robert,
I work for Wirefly and am located in our HQ. I am sorry to hear that you have had so many problems with your order and the MDPA coverage. I am concerned about the experience that you posted about, as it is not how it is normally handled. I would like the opportunity to look at your order, and see what we can do to resolve this for you. You are right, it doesn't make sense that you would only have device protection for a month, and I can assure you that is not the normal process for our customers who purchase device protection through us from MDPA. If you would please call us with your order number at 866-852-3216, I will review your order and make sure that a customer service manager/supervisor works with you. I look forward to hearing from you soon!