Complaint Review: Wirefly Mobile

I BOUGHT 3 PHONES AT WIREFLY ON AUGUST OF 2004.UNFORTUNATELY BEFORE THE PHONE ARRIVED I CALLED THEM BACK THAT I WANTED TO EXCHANGED IT FOR ANOTHER KIND WHICH THEY DID.

I ORDERED A TOTAL OF 3 PHONES UNDER A FAMILY PLAN AND IT COST ME ALMOST SIX HUNDRED DOLLARS OUT OF POCKET. I HAD NO PROBLEM RECIEVEING A TWO HUNDRED DOLLARS REBATE FROM T- MOBILE BUT THE ONE FROM WIREFLY WHICH IS ALMOST FIVE HUNDRED DOLLARS I DID NOT RECIEVED.

THE INSTRUCTIONS SAID THAT I HAVE 120 DAYS FROM THE ACTIVATION DATE AND THAT BILLS SHOULD SHOW 3 MONTHS PAID IN FULL. THEY ACTIVATED THE PHONE ON SEPTEMBER THE 9TH BUT IN REALITY THE PHONE DID NOT ARRIVED UNTIL A LITTLE OVER TWO WEEKS.

THE FIRST MONTH STATEMENT WILL NOT SHOW PAID IN FULL WHICH MEANS I CAN ONLY USE THE 2,3,AND 4RT STATEMENT. I DID SENT THE REQUIRED PAPERS AS SOON I I RECIEVED THE 4RT STATEMENT BECAUSE THAT IS THE ONLY DOCUMENT THAT WILL SHOW I PAID THE 3RD MONTH.I ALSO INCLUDED THE VERY FIRST STATEMENT WHICH DOES NOT SHOW ANY PAYMENTS(COURSE)
I WAITED AND WAITED AND NO REBATES CAME, EVERYTIME I CALLED THEY PASS ME AROUND AND PUT ME ON HOLD FOR AN HOUR SOMETIMES MORE.NEXT THING I KNOW THEY SENT ME A LETTER THAT THE BILL REBATE WAS LATE SO THEY HAVE TO DENNIED IT.
I CALLED THEM BACK AND I ASKED WHY AND THEY SAID IT CAME LATE SO I ASKE HOW CAN U SEND IT ON TIME WHEN THEY REQUIRED 3 STATEMENT THAT WILL SHOW 3 MONTHS PAYMENT IF I WILL NOT WAIT FOR THE 4TH MONTH.

THE PERSON I SPOKE TO TO COULD NOT EVEN ANSWER. WHEN I CALLED BACK AGAIN AND ASKED FOR THAT PERSON, THEY SAID NO BODY WORK THERE WITH THAT NAME.

THIS IS SUCH A RIP OFF . I REALIZED HOW THIS COMPANY TAKE PEOPLES MONEY SO FAST.NOW I WOULD RATHER GO TO A MALL OR A DEALER AND PAY A LITTLE MORE BUT GET REBATES FASTER.

Rowena
arlington, Texas
U.S.A.