Wireless Retail unclear terms of contract product outrage is this happening to you? deceptive company victimized many consumers Scottsdale, AZ Scottsdale Arizona
Dear Consumers,
I am sure that we have all had unexpected debts. Let me inform you of mine concerning Wireless Retail along with General Credit Services, INC.
Having purchased a phone through Wireless Retail along with the service provider, Verizon Wireless, I entered into not one (as the Verizon representative deceptively informed me) but TWO contracts. The other being with Wireless Retail. This contract states that you must keep your phone up and running for a certain amount of time no matter what happens to the phone or service provider, otherwise, a termination fee will come into play around $200.
So, be aware, consumers, that when you purchase a phone, you must somehow keep service on it even if it is stolen-lost-destroyed-relocation-etc. If not, then a hefty fee.
So, to make things clear, not only do you pay a termination fee to the service provider (in my case-$180 to verizon wireless), you also pay a $200 fee to Wireless Retail.
For a phone that the retail company (being Wireless Retail) loses $50-75, where does the additional charge of $150 come in? A dishonest scam still today never astonishes me.
Once again consumers, read BOTH contracts before you sign. And always ask for proof of contract and signature. And if you think the battle might be over then, wait until the $200 bill for a product comes in for a lost or stolen phone that you thought you already paid for. What a joke! You always owe someone something. It's just too bad that some of Wireless Retail's income is obtained in this rip-off fashion.
Misty
hendersonville, North Carolina
U.S.A.
2 Updates & Rebuttals
Joey
Decatur,Illinois,
U.S.A.
Reason you should read before signing.
#3UPDATE Employee
Wed, August 25, 2004
Ok,
Well I am a representitive for WRI and in fact would like to clear a few things up for those of you reading and writing these.
These reason Phone Charge backs are done, (the $200) for the handset is becuase the money WRI was paid to activate a phone for you is vested in them for a period of 6months or 180 days. If you deactivate service within 180 days of purchasing your handset wireless retail is charged back the amount they where paid for activating a phone for you. In turn making them lose the money they spent on the hand set they sold you. Therefore making you liable for their damages. This is a command and standard practice regardless of the "agent" or service provider you go with.
If you do not wish to be in this situation then you may purchase a handset for the retail price usually more than $199.00 and you will not be obligated to the agent in which you purchased your phone. Otherwise take precautionary measures and pay for insurance on your handset.
Hopefully this clears up a little bit of the smoke for you seeing as though you have obviously dealt with some very poor sales people who did not explain before or even after the fact what these charges were for and why.
Thank You,
Joey McClurg
Feel free to contact me via Rip-off Report [DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]
Phil
Tacoma,Washington,
U.S.A.
Definetly not the first or last...
#3UPDATE Employee
Sun, July 25, 2004
I've worked in wireless sales for about two years, currently working with Wireless Retail. There is not, I repeat, not ONE sales based industry that does not have sales people who are more interested in money than integrity. Some may even argue who can blame them, with a whole economy so quick to buy a product that they don't read what they are signing. I know for a fact that when you sign a contract with ANY cellular company through Wireless Retail, you agree first to the Cellular company's Terms of Service, and then you sign the secondary agreement. To allow this one sales person to tag the whole nation wide company with the description of "a dishonest scam," is well... a little harsh for someone who had 15 days to read what they signed... and chose not to. I could think of some words to describe a person exhibiting that kind of behavior, but I think I would be making assumptions based on very little facts. Hint hint. I have people who buy from be because I am honest, but I do appreciate some one who is willing to sit there and iron out the details, and read through the contract with me, because they are going to be sure of what they're getting, and they, are going to send more customers my way, and not that I speak for the whole company when I say this, but I do speak for quite a few when I say that that is how we do business here. Be more careful next time, its a contract, it could say anything in there! DUH