Wirelessgalaxy.com No Refund Arllington Internet
I ordered a battery and cover for a cell phone on December 18, 2007 and paid by PayPal.
Two weeks later I sent a message to the supervisor of customer service (I cringe while typing those words). Three weeks later I called and was informed my items were on back order (thank you for letting me know). On January 24, 2008 after sending a message to the CEO, received a message letting me know the customer service (ugh) supervisor was no longer there and he would investigate and call be back. No call, so I called again on January 29 and was told to expect a refund by February 6 to my PayPal account. February 7 called their accounting department and left a message asking status of my refund. No answer. Sent another message to Shahbag Khan on February 14 asking for refund. Still no refund or answer. The workers follow the example of the boss. Now I am really mad.
Disgusted
Jensen Beach, Florida
U.S.A.
5 Updates & Rebuttals
Wireless9
Houston,Texas,
U.S.A.
Call me or email me concerning correcting any issue with your order
#6REBUTTAL Owner of company
Thu, May 08, 2008
Hi,
This is Shabaz Khan with WirelessGalaxy.com. Its not our intent to provide an ill-experience to a user of our services but if that has what has happened, please be sure to ring me on my cell# 832.640.3583 or send me a txt message me on the same phone number 832.640.3583. I am sure that some of the experiences we have thrown out there have not been pleasant and trust me, it is not our intent to cause any of our end users to have a bad taste in the mouth. Although I can not particularly recall speaking with the gentleman here, if I can have a name or zipcode to pull his particular transaction, I can rectify the situation right there. Thank you for making the time to contact me.
Wireless9
Houston,Texas,
U.S.A.
Call me or email me concerning correcting any issue with your order
#6REBUTTAL Owner of company
Thu, May 08, 2008
Hi,
This is Shabaz Khan with WirelessGalaxy.com. Its not our intent to provide an ill-experience to a user of our services but if that has what has happened, please be sure to ring me on my cell# 832.640.3583 or send me a txt message me on the same phone number 832.640.3583. I am sure that some of the experiences we have thrown out there have not been pleasant and trust me, it is not our intent to cause any of our end users to have a bad taste in the mouth. Although I can not particularly recall speaking with the gentleman here, if I can have a name or zipcode to pull his particular transaction, I can rectify the situation right there. Thank you for making the time to contact me.
Wireless9
Houston,Texas,
U.S.A.
Call me or email me concerning correcting any issue with your order
#6REBUTTAL Owner of company
Thu, May 08, 2008
Hi,
This is Shabaz Khan with WirelessGalaxy.com. Its not our intent to provide an ill-experience to a user of our services but if that has what has happened, please be sure to ring me on my cell# 832.640.3583 or send me a txt message me on the same phone number 832.640.3583. I am sure that some of the experiences we have thrown out there have not been pleasant and trust me, it is not our intent to cause any of our end users to have a bad taste in the mouth. Although I can not particularly recall speaking with the gentleman here, if I can have a name or zipcode to pull his particular transaction, I can rectify the situation right there. Thank you for making the time to contact me.
Wireless9
Houston,Texas,
U.S.A.
Call me or email me concerning correcting any issue with your order
#6REBUTTAL Owner of company
Thu, May 08, 2008
Hi,
This is Shabaz Khan with WirelessGalaxy.com. Its not our intent to provide an ill-experience to a user of our services but if that has what has happened, please be sure to ring me on my cell# 832.640.3583 or send me a txt message me on the same phone number 832.640.3583. I am sure that some of the experiences we have thrown out there have not been pleasant and trust me, it is not our intent to cause any of our end users to have a bad taste in the mouth. Although I can not particularly recall speaking with the gentleman here, if I can have a name or zipcode to pull his particular transaction, I can rectify the situation right there. Thank you for making the time to contact me.
Disgusted
Jensen Beach,Florida,
U.S.A.
Wirelessgalaxy.com No Refund Arllington Internet
#6Author of original report
Thu, March 06, 2008
I have reported them to the Better Business Bureau and a couple of other sites. They seem to have a lot of complaints and appear to make a practice of delaying until the consumer gives up trying to get their problem resolved. I have received a couple of e-mails from them, but still no refund. Nothing but empty promises to take care of this.