Complaint Review: WirelessStore USA

On November 17, 2008 I purchased a new Motorola phone from the seller. The item was listed as being new, and was supposed to come with additional accessories. When I received the phone it had obviously been used, and the ESN had previously been registered. It was also missing the accessories. I contacted the seller, who at first refused to give me a refund. I left appropriate negative feedback on eBay in response. The next day I received a call from the company with an RMA number (RMA#11-xxxx) and was told to return the phone for a full refund, plus shipping. I returned the phone on 12/02/08 via FedEx with the following tracking number: 782120610xxxxxx. Tracking information shows the phone delivered back to the company on December 4, 2008. When I still did not receive a refund after that, I called the company to see when I could expect my refund. I was told they would not give me my refund unless I changed my negative feedback on eBay to positive. I refused to do so. In response they have refused to give me a refund.

I have noticed that the feedback for this seller changes from negative to postive a lot. I know he is doing the same to other buyers, refusing to refund them their money unless they change the feedback to positive.

Now, 6 weeks later, I still do not have my refund, and the seller refuses to communicate any further unless I change my feedback.

Malyshka
Kaysville, Utah
U.S.A.