Complaint Review: wise (formerly TransferWise)

On August 3rd I transferred euros from my Suisse bank account to my wise.com (formerly TransferWise) Suisse francs account by mistake. I have contacted wise client support several times by all means available, and since then the money was still not refunded.

It seems like nobody knows where the money is, and it seems that nobody cares. The only thing that the support service says is that it’s a thing that is processed manually and can take weeks. Well, it has passed already eight weeks!!! How many more weeks do they need to refund the money? If there will ever be a refund…, I think this is inadmissible.

I've reported the situation to my bank as well, and all they say is that they're waiting for a reply from wise, that just doesn't arrive. Wise doesn’t even reply to my bank inquiry.

Be very careful with these so-called internet financial sites. These are only apps that function automatically, and all they care about is charging commissions. If there’s any problem nobody knows anything, and nobody will help you, you’ll just lose your money.

DON’T TRUST THIS KIND OF SITES.

DON’T TRUST WISE.COM (formerly TransferWise)