Complaint Review: Wisetronics.com

When I ordered the camera I spoke to a Kevin. I told him the type of camera that I had (Canon A-1) & that I needed a new one because mine was broke but wanted to make sure that the lenses that I have would work with the Canon Rebel XT EOS 350D. He assured me that they would work. He stated that I would have to focus & zoom the camera manually. He stated that for another $100.00 I could get an extended 5-hour battery with charger. Then he also sold me a memory card for another $100.00. He stated that he would throw in free software as part of the deal. He charged me $69.95 for shipping & handling plus insurance. This is for ground shipping.

After receiving the camera I noticed that the camera was not the color that I ordered. I ordered the black body & what I got was a silver body. The battery & charger were packaged as part of the camera package. I called the Manufacturer Canon & spoke with one of their Technicians. I gave him the model number to the camera & the model number of the battery. I asked him if he could confirm that the battery is an extended life battery or is it the standard 2-hour battery. He stated that the model indicates it is the standard battery that is packaged with the camera. I asked him if the charger came with the camera as well & he stated yes. He stated that the software comes with the camera as also. The Canon Technician stated that the set up that I have is the starter package & the only thing it did not come with is a lens or the memory card. He stated that when Canon ships out the camera it comes with the battery, charger & software. He stated that he does not know how the dealers sell it. When I tried to put on my lens it would not attach to the camera.

The same day that I received the camera I called Wisetronics.com & went through their prompts for customer service. I spoke with a guy by the name of Mike. I requested to speak with the Manager & he stated that he was the Sales Manager & I would have to call back between 9am & 8pm to speak with the Customer Service Manager.

I called Wisetronics the next day & went through the same prompts. Once again I got Mike. I explained to Mike that I was not happy with the purchase of the camera & I wanted to return it. I then gave him all the reasons that are mentioned above. Mike stated that I would need an adaptor to make the lens work with the camera. After checking he could not find one. Mike stated that I would have to pay a 20% restocking fee to return the camera including the freight charges. I once again explained to him that they did not send me what I ordered & I was misled about the lens & the battery. I also explained that they never mentioned anything about a restocking fee. Mike stated that he did not care if I got the camera that I ordered or not. He stated that there was nothing I could do about it. He told me just purchase a lens & use the camera. I advised him that I was going to contact my credit card company & cancel payment & he stated that I would have a hard time proving what I am saying. Mike told me that I could talk to the person who handles their complaints (Tony) which happens to be his cousin. I knew this was a waste of time because the whole thing was a big joke to Mike. The conversation that we had turned into a shouting match & he did not care how I felt about the whole thing, he just laughed. I heard Kevin in the background giving someone the same spill about purchasing an extended battery.

Bottom line: they sent the wrong color camera, they misled me about the lenses, and they lied about the battery. Then they wanted to charge me 20% stocking fee to return it.

STAY AWAY FROM THIS COMPANY. THEY ARE BAD NEWS. These 3 guys are related & are probably running this scam from their apartment in NY. I could have bought this camera from Best Buy with a lens for less than I paid these jokers.

Luis
Fort Mill, South Carolina
U.S.A.

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