Complaint Review: WISH - Internet retail

Checking the retail internet site I came across a company called WISH.COM. They had hundreds of items and at unbelievable prices.  The first was a pair of shoes on a first bid wins for .75 cents using your credit card.  I took the bid and they took the .75 cents out of my account.  Interestingly 3 days later I get an email that said someone else was ahead of me and I did not get the shoes at .75.  Ironically it took at least 10 days to get the money back on my card.

The same day on the site I ordered a awning for my porch door.  The cost of the awning with shipping was $37 so I ordered it.  That is when the saga started as it did not fit so I went to their site to do a return.  No matter where I searched I could not find the support dept on the web to get the return started. Finally when I did locate a so called support link it would not allow me to  ask how to do a return.  The link said choose a listed reason and none applied as I just needed to know how to do a return.

I chose a link to see what would happen and the response was someone will contact you in 3 to 5 days.  The response came and they asked me for a picture of the item.  I told them it was their item and tried to cut and paste from their site but it would not. This went on for several days so I finally sent them a photo I had in my computer just to be able to converse. They responded they did not recognize the photo to please send photo.  I cannot get a response from them to return the item  and each time they return with a 3 to 5 delay.

 I am over it as they are a scam business and they have no way to reach if they have customer service person.  I have wasted so much time and I should have realized with the shoe sale they are not legit.  I had also ordered some other items that  never arrived and I keep getting emails with a new delivery date. I will tell you "buyer beware" what you see but is not what you get in terms of items and the ability to work with a real company who offers real customer service. I am out about $75 but worse 2 months of time and disappointment. What a fraud company.