Wizard Wood Wands They take your money for product but don't send anything or respond to e-mail. Internet
I ordered two wands from this web site on Nov. 2. Invoice #956971. I was hoping to have by Christmas. I started getting concerned when I sent e-mail asking if they could give me any idea when this would ship and got no reply. I sent a few more e-mail since still with no reply. Now it's Jan. 4th with no response and no wands.
I find it strange that they have a really nice web site, they are continually updateing and adding new products and are fast to process and take your money but don't deliver anything. Even if they are overwhelmed with orders that is no excuse for not responding to e-mails and let there customers know there will be a delay. I my next step is to file a police report, because this does happen to be against the law!!
3 Updates & Rebuttals
Dan
Valders,Wisconsin,
United States of America
Wands Received
#4Author of original report
Sun, January 22, 2012
I received wands on January 20th. Packaged and crafted nicely, just disappointed it had to come down to this.
Jessica
San Antonio,Texas,
Virgin Islands (US)
Put your order number on here
#4Consumer Comment
Sun, January 08, 2012
Did you email them yet? If you havnt gotten a response make sure you let them know you are the one who reported them to rip off report.com then they will respond and get you your wands. It's the only way.
Magix
Panama City,Florida,
United States of America
Please contact through alternate email address given
#4REBUTTAL Owner of company
Sat, January 07, 2012
I have located your order via the invoice number you have given here. The order was marked as shipped but I am unable to locate the adjoining tracking number. You should have received one via email when the wand was shipped. PLease email me using the alternate email address wandsmaster@msn.com. Sometimes the website blocks certain providers and IP addresses marking them as unsafe.