Complaint Review: Wizard101 Kings Isle Entertainment

12/20/2010  I signed up for 1 year membership, for Wizard 101, at $59.95. Within that year, I found I didn't play it as much as I had prior, so cancelled my membership.

I recently just happened to see on my credit card statement that they had charged me in December. I didn't renew my membership so contacted Kings Isle.

They (conveniently) said they found no record of my cancellation.

Per their help site, to cancel an account, you have to log into said account and click on the Cancel Account button. I logged in and there was no cancellation button available ...because I had already canceled my account years prior. I let Kings Isle know I had proof that my account was cancelled by me.

I explained that hadn't even played since 2011, and their software can show this, but they won't tell me if they looked or what they found when I asked them to check my profile to prove I hadn't played for years.

I called my credit card company and had them stop the payment. KingsIsle sent me an email saying my account was banned permanently:

I emailed them again and asked them how many times they had taken money, here is their response:

I asked them for the rest of my money that they took. Here is their response:

So, they took out 4 membership fees. I only authorized the 1st time. The last time was refunded. I am stilled owed for 2 years worth of fees and I want my money back pronto!