Complaint Review: WLI RESERVATIONREWARDS

$9.00 charge appeared on my credit card that looked like this: "WLI RESERVATIONREWARDS - 800-732-7031 CT $9.00"

When I called my credit card company, they said "for that particular vendor," I would need to resolve any dispute with the company first. They also told me to get a cancellation number. It seemed as if they were very familiar with this situation and had advised many people before.

To their credit, my hold time was less than a minute and the customer service rep was courteous. But I had to fight down the line to get what I wanted.

For example, when I told her that I wanted a refund, she first tried to direct me to their web site so I could see all their wonderful member benefits and make sure I really wanted to cancel. I said I still wanted to cancel. She said she would cancel and there would be no further billings. I said I wanted a full refund. She said she would refund the past four months. No, I said, I wanted all of the charges refunded because I never signed up for this service and have never used it. She finally agreed to refund the full amount.

I'm going to watch my credit card billing like a hawk and will be back on the phone with them if the full amount isn't refunded in 30 days.

When I asked how I might have been signed up for this, she asked me if I had ever bought movie tickets on line. I said I had twice about a year ago. She said that I must have bought tickets through www.movietickets.com in order to sign up for their service.

I have to say I am VERY careful when making on-line purchases. I read EVERYTHING. I buy things online all the time and have never had anything like this happen.

Steve
Naperville, Illinois
U.S.A.