Wm. Wrigley Jr. Company Wrigley Gum Teir Starburst candy destroyed my tooth: They have never responded to my complaint Chicago Illinois
BEWARE OF WILLIAM WRIGLEY JR. COMPANY, AND THEIR PRODUCTS
The following is my letter of complaint to Wrigley regarding Starburst candy, and the damages it did to my tooth. Do not buy products from this company.
ANTHONY RAYMOND
(((REDACTED)))
Arbutus, Maryland (((REDACTED)))
(((REDACTED)))
traymond51@hotmail.com
______________________________________________________________________________
November 12, 2017
Wrigley
COMPLAINT:
On November 9, I was offered a Starburst candy by a friend. Almost immediately my crown for tooth #19 fell out.
I saw Dr. Smith on November 15. He informed me that in addition to the crown displaced, part of my tooth was affixed to the crown. He said that there was not enough of my tooth left for him to save the tooth. He referred me to Dr. Bastacky for a complete tooth extraction.
Dr. Bastacky extracted my tooth #19 on 11/17. He informed me that I would need an implant to correct the damage done to my tooth.
In addition I will need a new crown and follow-up care from Dr. Smith. A copy of his estimate is also enclosed.
I have enclosed as a PDF file copies of these transactions and expenses, as well as estimates.
Obviously, these do not include the pain and suffering and discomfort I have endured, and will continue to endure for further treatments. I might add that until this experience I have always had all of my teeth in my adult life.
I have waited weeks for someone to forward me a mailer as promised. I would hope that you address my complaint quickly so I can receive my implant.
Anthony Raymond
On November 10, I made my first calls to both Mars and Wrigley. In addition I also emailed Mars my complaint on their website. I was assured my complaint would be addressed quickly, and I would receive a mailer, in which I was to enclose the Starburst wrapper.
The following week I received an email from Mars requesting me to call them, which I did. It was a waste of my time, as they told me to contact Wrigley again and make a new complaint.
Dr. Bastacky extracted my tooth #19 on 11/17. My cost was $254. He informed me that I would need an implant to correct the damage done to my tooth. His estimate is for this procedure is $3,445. In addition I will need a new crown from Dr. Smith. Dr. Smith’s estimate is $2772.
Between November 10 and December 12, I made 11 calls to Mars and Wrigley. Each time I was given the same response. On December 7 my call to Mars resulted in a conversation with a Wrigley supervisor who chastised me for calling Mars instead of her. I reminded her since I had spoken directly with her the previous week, I felt calling Wrigley for the sixth time was a waste of my time, and maybe my complaints to Mars would prompt her to send me the mailer I had been promised repeatedly. She told me not to call Mars again.
On December 12, I finally received the mailer dated November 17! This mailer said I had 30 days from the date of the letter to respond, or my complaint would be invalidated. Now I suppose they can say they did not receive my response in time. In addition they include 3 coupons valued at $4 each, which expired on January 1, 2018. Their letter indicated these coupons were for the inconvenience I have suffered.
On March 5, 2018, I had to return to Dr. Bastacky for a bone extraction, due to the damages done by Starburst. This was another cost of $187.
It is apparent that both Mars and Wrigley do not care about their product safety, not about the safety of their customers. The Starburst was defective in some way. There is no disclaimer anywhere on their wrapper regarding product safety. I have exhausted all of my many attempts to resolve my physical situation amicably.
Both Mars and Wrigley failed to address my many complaints. They have been negligent in their efforts to resolve my claim. What’s unacceptable is not only they failed to remedy their damages, but they ignored my complaints. I might add that until this experience, I have always had all of my teeth in my adult life.
My damages total $6821.30, not including all of my other expenses, and my pain and suffering. Wrigley and Mars, solution was to offer me $12 in coupons. They do not care about their consumers, not the safety of their products.
I invite anyone to contact me for additional information.
2 Updates & Rebuttals
Stacey
Texas,United States
Wrong
#3Consumer Comment
Tue, December 24, 2019
Your tooth was unstable once you got the crown and candy has nothing to do with it. Once you get the crown then it is not permanent in many cases because a crown can come loose if the tooth is damaged or the bone loss is there to begin with.
The candy company is not going to pay your for a pre-existing condition. Bone structure is done when a tooth is not taken care of and NO I do not work for this company I speak from experience. WHEN you neglect your teeth or have dental loss due to age then that is what happens - a tooth breaks beyond repair. SO you rip off is mute.
Jim
Arleta,California,
United States
Don't Bother
#3Consumer Comment
Mon, December 23, 2019
Your tooth already had underlying damage caused by years of neglect, which is why you had a crown placed on top of your tooth in the first place. When the crown finally fell out, and took part of your tooth with it, the years of neglect finally caught up with you. Now, all of this generally happens when you decide you are going to eat candy anyway....in other words, your best evidence against your case is your own words. This is also something your dentist can testify to.
I might add that until this experience I have always had all of my teeth in my adult life. That is only true through the efforts of your dentist. Had you not had a crown placed over that tooth in the first place, then you would not have had your tooth to this point.
You will not prevail in a lawsuit and the court will issue a summary judgment against you.