Wolf's Auto Repair, Tom Smith Sr. And Tom Smith Jr. Double charged for auto repair, if I refused to pay then they would have kept my car. Ripoff Hi-Nella New Jersey
I received a price quote over the phone to repair my car from Wolf's Auto Repair. Tom sr. stated the price and said that it had to be paid in cash before the repair could be started. So I went to their place of business with the cash and paid for it all in advance. I asked what the timeline for the repair to be completed was and was told three days. I was also told that the part was a reconditioned transmission and held a warranty good for 75,000 miles on all labor and parts.
When I went to pickup my car, because 9 days later they called me and said it was done, well, when I arrived at their place of business my car was parked all the way in the back of their lot blocked in by other cars. I saw Tom jr and requested my keys and at that time I was told that I owed them an additional sum of money if I wanted my car back and that I had to pay them this additional amount of money in cash only. When I looked over the car to see the work completed on it I noticed it had a transmission in it that was in no way reconditioned. It was caked with mud and dirt and looked like it was taken out of a junk yard from a junk car buried in the mud.
Well I paid the additional money just so I could get the hell out of that place. My car now sits in my driveway, unable to be driven anywhere. It's totally useless now. And I am out thousands of dollars.
It was without a doubt a complete "Bait and switch" scam from start to finish. And from what I have been told by others who have gone there is that they receive the similar type of treatment.
Honest consumer
Philadelphia, Pennsylvania
U.S.A.
3 Updates & Rebuttals
lynnashley05
stratford,New Jersey,
United States of America
Wish I would have found this site first
#4Consumer Comment
Mon, January 11, 2010
I am shortly going to file a letter with more details with almost the same story and complaint as this consumer. Ours will tell of bullying, threating us, and the loss of nearly 8000.00. This was the tactic that WOLF Auto used to rip us off. They should be put out of business.
Facts: Our car that we spend almost 8000.00 does not run!
fact: WE were bullied by the family
Fact: we were over charged after being quoted one price
Fact: Wolf locked car away so we could not get to it
My report will have more facts in it. I am sorry to the consumers that fall prey to Wolf....fitting name huh!
Rod
Olympia,Washington,
U.S.A.
"Wanted cash upfront."
#4Consumer Suggestion
Tue, October 23, 2007
When rhe owner said he wanted cash upfront before he would begin work, That did not raise a red flag? Any time a company makes that statement dont walk away. RUN!
Edward
Vine Grove,Kentucky,
U.S.A.
Do you have the paper work?
#4Consumer Comment
Sat, August 04, 2007
This is another incomplete story for us to figure out. We are not being told the year, make, model, and engine size. It would also help to know what the quoted price and charged price was. Was there a work order with the price quote on it?
Do you have the bill that shows if it was a used or rebuilt transmission? How about the warranty paperwork? Why haven't you filed a claim for warranty replacement?