Complaint Review: Wood Dash Factory

First encounter with Wood Dash Factory was about a year ago when they sent me a dash kit that was missing pieces. No big deal.

the big deal was trying to get the pieces out of them. They don't return phone calls, they are rude, they just don't have any concern for customers. I finally did get the pieces.

Second dealing was recently, which I figured I would give them another chance and the benifit of the doubt that mistakes happen and companies do have idiots working for them. This last transaction was with the owner, Scott. Two weeks had gone by and still hadn't received item. So I started calling to find out the deal. then the nightmare started and I found out the owner was an idiot also.

I guess that's why the employees get away with it. no return calls, you have to keep calling with no results. I finally decided I had had enough and decided to cancel. The nightmare got worse.

I was first told the item could not be cancelled but it would be shipped the next. The next day turned into the next, then the next day, etc... I finally demanded the item be cancelled before shipping.

Now they hang the phone up when I call, still no cancellation or item of course. The owner called me a "Son of a b***h" for ordering from another company after I cancelled. Strange business practices so beware.

Michael
Virginia Beach, Virginia
U.S.A.