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Woofgang Bakery & Grooming Fleming Island Poor Customer Service, Privacy Information Violation, Harrassment, Libel Inflammatory Statements Fleming Island Florida
I had purchased a harness from Woofgang Bakery on the 4th of September 2017 (few days prior to Hurricane Irma). My family and I were forced to evacuate Middleburg Florida due to potential damage and flooding. The harness was too small for my dog. I returned to the woofgang fleming island store on the 15 September 2017 in order to get a larger size. I explained to the owner, Mary, I was forced to evacuate and was not able to return the harness sooner. I had the receipt and the orignal bag it came in. She stated to me I was outside the window of return eventhough I wasn't. She stated I had stains and hair on the harness, however there was absolutely no evidence of this. I sent an email to the coporate office in Orlando hoping they would make an exception due to the circumstances I had incurred with the hurricane. I recieved a response back from the CEO Paul Allen. He raved how Mary is the kindest person he knows and would respect her words for any return. Paul Allen wanted me to send him the method of payment, the harness, and the bag to a store owner in Orlando FL. I found this odd because as the CEO I would believe he could tell her to allow me to get a larger size. The next day I get a new email from CEO Paul Allen with a video survillance of me purchasing the harness. I found this alarming because the store has no identification of video survillance posted anywhere and why he would send me this. He stated I had tags on the harness but would take it back anyway. I stated to him I did not have tags just the receipt, the harness, and the bag I purchased it in. I felt uneasy and threatened by his response because he took hours to look up a video to see what I looked like. I have never in my 40 years of living experienced such hostility from a business. I told my good friend what happened. She went and placed a comment on thier facebook page stating the events which took place and her opinion on her take of the whole situation. She never mentioned my identity online just the facts of the events which occurred on the 15 Sept 2017. The store owner Mary replied to her with my full name including all my aliases (previous married name, maiden name, and current married name) however my credit card only has my late husband's last name. She made libel statements and attacked my character online for thousands of people to see, plus compromising my privacy for identity theft, and safety of my family (now people know where I leave). Mary stated she would release the video survillance on the internet as well. Letting thousands of facebookers know what I look like. I was thinking how can this owner know intimate details such as my previous names unless she did a search on me online. This experience has placed me in fear for myself and my family. No one should ever have to go through this and I want to report this in order for this never happen again. I am a recent Navy widow of three children and their actions has added unduly unnecessary stress in conjuction with my grieving. I hope and pray your organization take the necessary steps to protect consumers like myself and bring their actions to justice.
Marisol B
Middleburg FL
2 Updates & Rebuttals
Libel statements and violation of personal information
#3Author of original report
Thu, September 21, 2017
As you can clearly see the owner continues to violate my personal information. The owners claims contradict the events which took place. My daughter and I did not have merchandise to return in other stores. She claims I did then states I had my keys, my cell phone, and harness in hand. She fabricates events which never took place. If you don't want to be character assainated and violated of your private information don't shop here. Woofgang bakery is completely wrong and instead of making it right with their customers they character assainate you. The owner continues to use a my full name as an intimidation tactic. This violates online privacy laws. My credit card only has my late husband's last name. Don't shop here. You will be running a risk of your safety. Several of other customers I have spoken to stated they will never shop there because of these antics. MAB OP, FL
Woof Gang Bakery
Fleming Island,Florida,
USA
Dear Mrs. Marisol Broderick-Pena,
#3REBUTTAL Owner of company
Wed, September 20, 2017
Dear Mrs. Marisol Broderick-Pena,
Thank you for taking the time to write to us and review Woof Gang Bakery Fleming Island. We appreciate you sharing the kind words expressed by our CEO. It makes up happy to know that he raves about our store. He was also generous enough to make an exception to accept your harness and exchange it for a larger size, even though it did not meet our return policies and was beyond the return timeframe as indicated in the photo you attached.
When you attempted to return the stained harness, you did not have tags, a bag or a receipt. You walked in to our store with only a harness, cellphone and keys in hand and stated that you purchased it for your dog to “wear during the hurricane”. You also mentioned that you and your daughter had many other items you were returning to other stores after the hurricane. You called your daughter while in the store to ask her if she had the receipt or tag, but she did not. We pointed out the staining, dog hair and our store return policy which states that the items must be in original sellable condition within 10 days with tags. Your subsequent email later claimed that the item was sold without tags. Your various discrepancies were very concerning to us and therefore we investigated your claims. We do have many security surveillance camera in our stores and our policy is to review the footage to rectify and solve discrepancies. In response to your claims, we provided you with the security footage in effort to verify the accuracy of our findings. We apologize that this video evidence offended you. Our intention of sending video evidence to you was to help remind you of what actually took place during your visits to our store and to solve your discrepancies.
When communicating with our customers, we always prefer to address each customers by name or by their pets name if they accompany them. We feel that addressing our customers appropriately demonstrates respect and friendliness. We pride ourselves on our friendly atmosphere and respect of our customers and their pets. Your email has a name that is different from the name you provided to us. I’m sorry if you did not intend to have your “real name” used. Reviews cannot be made with an alias.
Again, we appreciate you taking the time and we are glad to know that you and your family made it through the Hurricane safely. Have a wonderful day.