Word Smart kept billing me for CD's and mailing them to me when I thought it was a backorder. Contacted and they said I agreed to getting extra CDs. San Diego, , California
Wordsmart salesman calle me at home and said that that he knew that I was getting ready to have a senior in my home. I told him yes and I was concerned about her doing good on her college entrance exam, ACT. He said that he had a great program that would raise her score 4 points. I proceeded to listen. He said that it was a 30 day money back guarantee. I agreed to buy the kit for 170.00. He then got my credit card information and said that I would receive a kit in the mail.
I received the kit and it had 6-8 CD's in it. The activities were good but nothing like what the ACT tests you on. There was a CD case to put the CDs they went me. A month later I received another CD in the mail. I just assumed that it was just a back order. Didn't think anything of it and when on about my business. Then the later part of September I looked at my credit card and realized they were billing me for the CD.
I saved the CD's and didn't open them because I was going to contact the company and find out the place to mail the CD's back that were mailed to me. I called several times and got an answering machine and left a message. I finally got a hold of someone and they said that the salesman told me that I would receive my package in a "continuity". I don't remember him saying at all when I purchased the kit that they would be sending me new CDs every month for 40.00. I asked them if I could send the CD's back and they told me that they would just ship them back to me.
They said if I didn't want the CD's I should of called and cancelled getting the CDs. I told them I didn't even know I was supposed to be getting the extra CD's and that I definitely didn't know I would be getting billed an additional monthly charge for the CD. We went back and forth disputing. I don't even feel comfortable that I cancelled a membership that I didn't even know I was supposed to cancel. I just thought I was supposed to pay the one time fee. Now if they keep sending me CD's they keep charging. I want them to stop and want my money back!!!!!!!!!!!