Workhorse Chasis Refused to pay for brakes damaged before Workshorse notification of faulty braking system Union City, Indiana
Too little too late. Were still experiencing very expensive problems. A few weeks ago, after costly brake repairs that Workhorse refused to acknowledge or help pay for, and with less than 300 miles since the repairs, weve had to have a master cylinder replaced, and another brake rotor replace after it too burned. We barely made it through the Tennessee mountains with failed brakes! Guess what? After these repairs, the ABS light is still on, (just like after each recall, please see letter below), but at least we think it has stopped smoking. Sure Workhorse posted notifications of what to look for with brake problems, but that was after we had sustained considerable damage. Looks like Workhorse has a Toyota problem and is trying to hide their heads in the sand.
Mr. Estel
October 13, 2009
Dear Sirs: In 2002, we purchased a new 2002 Class A motor home built on a Workhorse chassis. From the very beginning we experienced problems with the ABS light coming on and sticking. We mentioned it to the dealership whenever it was serviced, but when they closed we started taking it to a GMC Workhorse authorized repair facility, and the problem was still there. Workhorse recalled the unit for a factory adjustment, but the problem continued. The ABS light would come on and sometimes we could smell the heat. Wed have to pull over and although sometimes it would go off, it most certainly came on again.
Another problem we experienced early on was the loud squeaking brakes in the wheels and the rust that was showing. I have taken the liberty of including 5 invoices showing attempts to have this problem rectified. Apparently these people checked the wheels, they said they couldnt find anything, yet the squeaking became and louder and wheels continue to leak.
Finally we were afraid for our lives and decided to take t to a reputable commercial sales and service company who deals with large rigs. My husband was there to observe as they removed the wheels to reveal heavily damaged brake rotors. He brought them home so we could take pictures (copies enclosed) of all the cracks caused by overheating.
Right after we had these costly repairs done, ( $4,633.94 to be exact-a lot of money for folks on fixed incomes,) we get another notice of recall from Workhorse for the very some problem we have been experiencing every since we purchased our motor home. I sent a letter (copy enclosed) to Workhorse and expecting some consideration for their faulty produce, a produce they knew long ago to be substandard. I received a letter from Errin T. Stegich of Customer Relations telling us they were not in a position to reimburse us for our claim.
Work horse has been aware of the problem and this is evidence by all of the patches they keep sending out to repair the problem, which apparently havent been working for others either. Based on this evidence alone, it appears that a reputable company like Work horse would take responsibility for the problems weve had with our coach and offer us a reimbursement for all the work we had to do to rectify a factory problem. Our motor home only has 51,000 miles it and we dont feel that is a lot of miles to rack up on a 2002 coach or to bring about said problem with the brakes. Any help we can get from Hot Line would greatly be appreciated.
Sincerely,
Estel