World ClubFitness Dazzle White Charged my bank account for something I did not Request or Receive and would not refund my money New York, New York
I ordered a 1.99 trial of Dazzel White. They charged me $90 automatically for additional products. I cancelled. A month later my account was charged $6.80 for elitepack. I called to find out what that was for. They said Dazzel White offered me a bonus for "World Club Fitness" and if I didn't want it I had to cancel within 14 days. I did not request a bonus, nor did I receive anything. I called and requested to cancel and receive a refund because I did not wish to pay for something I did not order or receive. I was told by supervisor TRACY that a refund was not an option and she hung up on me.
1 Updates & Rebuttals
Bobbie Miller
Kitchener,USA
Hello,
#2UPDATE Employee
Tue, October 27, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,