Complaint Review: World Gym

I enrolled World Gym over a year ago but when my contract was up I proceed to cancel my membership , I called them to ask them what to do but when I went to drop off the letter of cancellation, the guy at customer service , told me I was few weeks late and the contact already has renewed .which I did not understand , because he asked me my name and last name the first time I spoke with him and he told me I could just drop off the letter without any problems .

I was really upset me , I showed him my contract and explained him that in my contract did not say anything about renewing my membership automatically. He called the manager and he said the same thing as his employee so I told them I was gonna close my bank account and their response was We'll ruin your credit if you don't continue to pay. this made so mad I left slamming doors.

but after few months of that fiasco my bank called me and let me know that World Gym was charging my credit card more money than they were supposed to I try to fight it back but it when nowhere and I checked my statement this month and they did it again. I just don't know what to do PLEASE HELP!!! Let put these people where they belong in jail.

Erika
norwalk, Connecticut
U.S.A.