Complaint Review: WorldCom

I was slammed by MCI. I spent over 40 hours on the phone during 7 months trying to resolve problems with SPRINT, then filed a PUC report, and rec'd a response 1 year later saying the contacted Sprint and were told the problems were resolved!

Then I went to AT&T for their 7/7 plan. They billed me on my credit card AND my phone bill, for 9 months while I tried to get it straightened out, even calling the corporate office, which took hours to even find a number for, via internet, finally resorted to the public library info services. Now AT&T is cancelling the 7/7 and charging $14.95 for Internet after I was told it was a "for life of the customer using the service at 7/7".

I started looking at digitals, and got the "Free Phone with 1 yr" offer. I noted there is NO address included. So I switched on here and obviously saved myself a lot more grief.

WHEN IS SOMEONE GOING TO REIN THESE MISERABLE COMPANIES, WITH THEIR CUSTOMER MISSERVICE IN? WHEN IS , GOD FORBIB, CONGRESS GOING TO GET INVOLVED. THIS PROBLEM IS SO OUT OF HAND THERE IS NO HELP FOR ANYONE WITHOUT A BIG STICK COMING DOWN FROM SOMEWHERE. 60 MINUTES? 48 HOURS? HEEELLLLPPPPP US POOR CONSUMERS.

Dee
Austin, Texas