WorldCom Wireless No customer service ripoff Newark New Jersey
I received 3 cell phones in September 2001, which had the wrong area code. Everyone who called me would have called long distance. I tried for 2 months to get the numbers changed but no one would help me. The phones were never activated but the company started billing me for service I never did use.
In December, I returned the phones and then spent the next 2 months getting the company to quit calling me and threathening to send me to collection for the phones I had returned to them. i had a receipt from the USPS and sent copies to them 4 different times. Now they are sending me bills for all 3 phones for early termination penalties.
In the fact that they would not help me with the area codes or anything else, I feel that they breached the contract. I am not paying them a dime, however they are now calling my home and work everyday. It is a real shame that this company is allowed to continue this kind of business.
Patti
Port Clinton, Ohio
1 Updates & Rebuttals
sandy
toledo,Ohio,
paid 3 months bills & worldcom won't activate, respond
#2Consumer Comment
Thu, August 08, 2002
We received a worldcom phone in the mail (my husband ordered it). 3 months later, we have yet to have it activated. we have paid 3 months of bills on it (only because worldcom called us at that point).
they gave me an 800 # to call, with a confirmation code, but everytime i call the number, a recording says "we're sorry, but due to high caller volume, we arent able to take your call at this time". sometimes, it will tell me the business hours to call (i always call in the business hours).
the customer service number has been discontinued. we are paying for a cell phone that has never been activated, never used, and i cannot get in contact with anybody at world com. this has been going on for 3 months.