Complaint Review: Worldcom Wireless

I received 2 phones in April of 2001. One was a 100 min, $19.99a month plan, and a 400 min, $39.99 plan. I was given a Frankfort number not worrying because Frankfort was in the calling area. Then some friends called my son's cell, (100 min plan) and noticed it was long distance. That means anytime I would call my son, I would be billed for it.

I immediately called Worldcom, and after waiting for 45 min or so, I finally got some help. I asked to change both cell phone numbers to a Lexington phone number which is not long distance. My son's phone was activated immediately, but mine was never activated for at least 3 weeks. However, I was still billed for that month. I talked to a man directly, told me what to do with both phones to change the number. I had to program them myself.

I understood the first bill has all the activation charges on it. I knew that was why my bill was high at first. From that time on though, my bill was always outrageous. Then, I noticed that we were being billed for the original two Frankfort number, plus the two new phone numbers. Also, the 100 min plan for $19.99 was changed to 400 min for $39.99. This was never requested by me, because the 100 min plan was my sons, only to keep in touch with him.

I immediately called Worldcom and explained to them the situation. They were to delete the two number from the bill. I also asked if they could credit the first 30 days, since my phone was never activated until the number changed. They said they would. Well, wouldn't you know that the next bill had the same exact charges as before. I decide I would mail them a letter maybe clarifying the situation more in depth so it may unconfuse the situation a little.

Most places would respond stating that they received your letter and what was being done. Along with that correspondance, was payment for what I owed. I calculated what I should have payed. I have never seen such an incompetent company with the worst customer service ever.

I always felt good thinking that my requests would be taken care of. Finally, in September, with the suicide of our son, I asked that his phone be disconnected along with mine. I had been so fet up and with everything going on at that time could not handle dealing with such incompetence. I even sent a copy of his death certificate for verification.

The woman told me the amount that I owed was $98.00. I was told my phone would be disconnected in 24 hours. It took at least 3 weeks before they were both disconnected. I was relieved, until I saw my next bill. It was $237.00 or so and the other 337.00. Now I was fuming.

After all the times they overcharged me for the 100 min account, they wanted to charge me for a disconnection fee. I don't feel that I should have to pay for the heartache I have had since having this company. The bills are so hard to understand or make heads or tales out of.

Cingular, Verizon, are companies I have had and if a problem arose, it was taken care of. The next bill would be accurate. I have tried to e-mail their company and always get a computer-generated message back. I have left phone numbers and of course an address for someone to contact me.

This company owes everyone something for all the HELL they have put their customers through. I hope that someone will be able to help the customers that have been screwed over by this company. Thank You.

Audrey Williamson,
Georgetown, KY 40324