Complaint Review: WorldPay (Brian (Senior Account Executive Inside Sales)

I am an officeally user and I enrolled in the worldpay credit card processing that was offered through officeally.  I first contacted Brian (Senior Account Executive, Inside Sales) to inquire about the fees, cancellation policy, and other questions as realted to what Worldpay had to offer.

Brian was dishonest with me.  He told me that I would be charged 1.69% of all transactions, there was no montly fee, or other hidden fees, and that I could cancel at any time.  I later became aware that he lied to me to secure my business and would soon after disappear from any future contacts with me.

I received my first worldpay bill and it was loaded with monthly fees, other administrative fees, and percentages that were well above 1.69%.  In fact they apparently have a tier system and you get charged a ridiculous variable percentage based on the type of credit card that our client uses.  None of this was explained to me by Brian.

Customer service said they were unable to do anything about the charges and that I needed to call Brian, the rep. that originally signed me up.  I called and emailed Brian on countless occasions.  On the rare occasions that he answered his phone, he again would lie to me and say that he would look into my issue and call me back.  He never called me back.  On one rare ocassion he replied to my email and deferred me back to customer service, after I had already told him in my email that I had spoken with customer service and they have directed me to resolve the matter with him. 

It gets worse, I decided to no longer wait on Brian as it was clear he was not interested in helping me and I asked for his supervisor's contact information.  He hung up the telephone on me!  On another ocassion I again asked for his supervisor's information, and he told me that he would transfer me to his supervisor, but he instead transferred me to customer service.  I have all of my emails saved and all of my phone calls have been loggged.  I have asked for his supervisor's contact information at least 5 times; all of which he has dodged and avoided. 

I have no idea how they allow this individual to work there.  He should be fired.  I have read multiple reviews by other professionals who have had the same issue with Brian.  I will continue to eleveate my concerns to the president of the company as this individual is dishonest, fraudulant, and should not be permitted to work there.

I am cancelling my service with Worldpay because of Brian, and I now understand why officeally (a huge reputable company) has decided to no longer work with Worldpay.