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  • Report:  #1313762

Complaint Review: Worldpay

Worldpay Excessive Fees!! Atlanta Georgia

  • Reported By:
    Kurt — Oxon Hill Maryland USA
  • Submitted:
    Mon, June 27, 2016
  • Updated:
    Tue, June 28, 2016

I have a small business.  As the use of credit cards was becomming more popular, I decided to accept credit card payments from my customers about 12 yeasr ago.

I chose Worldpay as their rates seemed pretty competitive and I assumed that all the companies would charge about the same rates.  As my business has expanded over the years, I find myself rather busy and not able to keep up on everything as well as I should.

The monthly fee on my last statement seemed a little high, so I checked the total amount I had received in credit card payments.  It was a pretty normal month, but then I checked the actual rate I was being charged, I calculated it to be 7.195%  So I guess they just keep bumping it up month after month, year after year, a little at a time so you dont notice.  

Thanks a lot Worldpay, we don't already work hard enough...  My new company charges 1.95% !!!!

1 Updates & Rebuttals


WorldPay Customer Impact

Georgia,
USA

Worldpay US, Inc,

#2UPDATE Employee

Tue, June 28, 2016

Hi Kurt. We are sorry to hear they you are unhappy with your account fees and would like to take a look at everything for you. Please send an email including your merchant ID number to customer.impact@worldpay.us and someone will reach out to you.

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