Complaint Review: WorldPay

My small business (1 person coffee cafe) signed a Merchant Services Processing contract with WorldPay (division of Citizens Bank) in June of 2014.  The Sales person showed and documented in the sales material that I would only be occurring fees of ($22.49) along with my small percentage on each Credit or Debit transaction.  A the next month I was hit with multiple undisclosed transaction fees of over $80.00, making my monthly fixed fees over $100 per month, with my actual variable individual Merchant Processing transaction fees being about $70, (total monthly fees now at $180.00 per month average)  In December of 2014, I was hit with an undisclosed $129.00 annual fee, and now in January 2015, another additional $4.95 a month.  Fixed fees are now 66% of total cost, but the sales agent for WorldPay, documented them as approximately less than 20%.  Additionally, WorldPay never returned a copy of the contract despite a number of requests.  In February a contract was finally returned to me showing only my signature, no signatures from WorldPay, including the sales agent, and all initialed pages were not my initials, forged and not the correct initials.

Another fact the Sales Agent did not disclose is that there is a fixed $0.22 fee for each swipe in addition to the variable percentage.

Despite several documented conversations with WorldPay Customer Service, only $50.00 was refunded a few weeks ago, but no World Pay Senior Management resolution calls from WorldPay were ever received despite consistent promises that management would call to help resolve.

Another point, WorldPay uses my merchant account to pay each 3rd party vendor they employ on the routine processing and each subpartner (31 in my case), so they get the $0.22 for each one each month, plus the percent of the transaction.  REAL DOUBLE DIPPING HERE!!!!!!

Last, WorldPay will not return information on how to terminate the contract early, despite the contract warning if not terminated early properly, additional fees will be levied against my small one person business.

From doing some competitive analysis, I am finding WorldPay is overcharging my small one person cafe over $1000.00 annually, and they are not providing documentation to help me cut my losses properly.

DO NOT EVEN CONSIDER USING WorldPay FOR MERCHANT SERVICES, YOU WILL PAY 4 TO 5 TIMES WHAT THEY QUOTE YOU.