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  • Report:  #1476796

Complaint Review: Worldpay

Worldpay Worldpay Inc. Vantiv Worldpay LLC Fraudulently withdrew $585. Ohio

  • Reported By:
    Carlton International — Haltom City United States
  • Submitted:
    Tue, April 09, 2019
  • Updated:
    Tue, April 09, 2019

Without our knowledge they started a second account/ merchant ID -- kept charging us fees etc... for both accounts even though only one was "active" -- we closed our account with them to switch to another service and yet they kept helping themselves to monies out of our bank account -- thats when we realized they been charging us for 2 accounts for the last 4 months --

after 3-4 calls into their customer service department -- finally got someone who agreed we should not be liable for the charges and would open 2 "case numbers" to be reported to the department that handles refunds/repayments and we should be reimbursed in 7-10 days.

2 weeks later nothing had happened -- so contacted customer service -- gave them "case numbers" -- was told case closed -- no reimbursements -- have a nice day. Have tried reported them to FTC and Texas attorney general -- they appear to be able to do all this with impunity.  

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