Complaint Review: Worldwide Transfer

Worldwide Transfer, Inc., located in Wichita Falls, TX, which sub-contracted with nationwide,violated the terms of our contract, threatened to unlawfully extort money from me, and caused thousands of dollars in damage to my property, while transporting my familys household goods from Oklahoma to TX. Though my contract with you required that Worldwide to use Protective wrapping of furniture and Household items, no protective wrappings were used by the companys employees. When I asked the Worldwide foreman named Roman why no protective wrappings were used, he said that the company neither provided him nor instructed him to use protective wrapping. By failing to use any protective wrappings, the Worldwide employees who moved my property caused thousands of dollars in damage to my home and personal property; which resulted in extreme mental stress to me and my family, as well as significant economic loss to me and my family. My contract with Nationwide Moving Services was for $2,398.50 to move an estimated 12,000 pounds of property from my OK home and deliver these items to Texas. Worldwide Transfer sent one Ryder truck with two men to my house. The men arrived about eight hours later than we were told they would arrive) and were at my home until approximately 1:00 pm the next day. While at my home, the movers scratched the paint on my walls/moldings and broke the screen in a window. While loading my household goods the movers determined that their truck would not hold all of my household goods, so they drove the truck to a Tulsa area storage facility where they off-loaded about 2,000 pounds of my property into storage. After off-loading my property at the storage facility, the men returned to my home where they loaded the remaining property onto the truck. The men subsequently weighed the truck full of my household goods (not including those items in a storage facility), and gave me two weight tickets indicating the net weight of my property on the truck was 16,540 pounds. On 6/1/2010 at about 5:30 pm, I spoke with the Worldwide Transfer manager named Jeffrey in Wichita Falls , about the additional 4,540 pounds, above my 12,000-pound contract estimated weight, located on the truck; as well as the estimated 2,000 pounds of property in storage. Jeffrey told me that because I had 16,540 pounds of property in the truck plus an additional estimated 2,000 pounds in storage that I would have to pay him $1,300 that evening, an additional $1,300 when the truck delivered the items in Texas, and an additional $700 when the remaining estimated 2,000 pounds in storage was delivered. When I told Jeffrey that I thought he was over-charging me outside the terms of my contract with Nationwide, he threatened to keep my property and auction it away, unless I paid him the additional $3,300 as described above. On 6/3/2010, during another phone conversation with Jeffrey, he threatened to charge me an additional $5,000 if I was unable to clear  the new home of the seller's property, and allow his driver to deliver the first truck load of property on 6/4/2010 at 9:00 am. On 6/6/2010, when I informed Jeffreys supervisor named Rebeccca about Jeffreys threatening remarks, Rebecca told me that what he said were just scare tactics commonly used in the moving industry. I found Jeffreys threats and Rebecca rationalizations to be offensive and unsatisfactory. On 6/6/2010, the second and final shipment of furniture was moved from the storage facility to texas. This second shipment weighed 2,240 pounds.? Initially Jeffry wanted me to pay him $833 for the final shipment; however after I complained to his supervisor, Rebecca, about how baseless these charges were, she re-calculated my final payment to $306. Virtually all of our furniture, which was delivered was severely damaged. Almost every piece of my furniture was gouged and scratched, and some of the furniture was ruined beyond repair.