Worth Harley Davidson Appointments are useless, bad service Kansas City Missouri
In September 2005, my husband and I purchased a 2006 Streetglide from Worth. The salesman was useless. I mentioned the fact that the radio volume adjusts to your RPMs and he said, "It would be nice if it did that, but..." I stated, "Oh, but the radio volume DOES adjust to your RPMs." Why is it that their salesmen don't know their product as well as the consumers?
Their financing was a joke. We financed through Harley, then immediately refinanced through State Farm at a much lower rate.
My husband called Saturday, May 19, to make an appointment for Tuesday for his 5,000 mile service. We dropped the bike off Monday evening at approximately 5:30, which was no small feat. There was one service guy available for checking in everyone that showed up. The bike has had its fair share of problems, too; the side compartments are hard case and the latches are not holding. In traveling down I-70, the compartment flew open with my husband's company laptop in the compartment. We made them aware of that problem, as well. They said that they would check for recalls and correct anything that had been recalled, as well.
All day Tuesday, we heard nothing from Worth, so we went to pick the bike up last night, Tuesday, 5/22/07, at approximately 6:15. My husband waited for a bit and was told that they had not gotten to the bike, yet! My husband had been at home, working all day at his desk and had his cell and the house phone right next to him. We don't exactly live "just down the street." No courtesy call was given, even. They said, "We can do it really quickly while you wait." My husband said, "Uh, NO. You don't rush through the 5,000 mile service!" (not to mention the fact that there were issues with the side compartments and they were supposed to check for any recalls and correct the recalled items).
My husband said, "Get my bike. I'm not leaving it with you. I will go to a ___ Harley Davidson. At least she cares about the service her dealership provides. I will be contacting Harley, as well."
Amy
Kansas City, Missouri
U.S.A.