Complaint Review: Worthy.com

I sent a ring in after being given an amount of what my ring could bring in at auction. I used the information that was on an appraisal to provide worthy.com the description of my ring. I packaged up my ring with the provided packing label and sent it off next day shipping. When my ring was at the facility (noted by tracking), my item still stayed on the websight not showing it had been received for a couple days. That was my first concern, that my page had not been updated. I tried to contact them numerous times via chat and email. The chat function was what always seemed to be in poor working order, but later decided maybe that was not the case. My emails would go generally unanswered.  Finally, my page was updated that they had received my item. No information was provided by this company by them first, I had to--what felt like a nag to get information from them. After it shows the received it, then it shows preparing for auction, that is when the are inspecting it, and give you details of the ring after looked at by GIA experts. This took a couple days and after constant contact with them, and sometimes with no answer, and sometimes with an answer, I was asked if I would give permission to let them remove the stone to inspect further. This is a concern to me and I think anyone it would be. I recieved and email asking the permission and that they would not be held responsible for any damages in this process. After being reassured time and time again that it is in good hands and they are experienced and that my ring will be fine, I gave them permission. After they inspected it, they gave me the info, and sadly, my ring was of a lower grade than expected.  After it was discussed being inspected, I was asking when it would got to auction, because it seemed to be a bit long getting there. I was told at one point it would for sure it would go 'that day', well...it didnt. Then I was told it would go first thing in the morning. Well...it did not. It went up about 1 pm. That may seem like small issues, but in the bigger picture, it is showing their lack of communication as a whole, and when you are distrusting them already..and then they are delaying a public auction..you start to get a little worried. So, I see the item listed, I have had a lot of interest, and by the time the auction ends, I have close to 600 interests/bids. The ring is shown in tact with the specs of the middle diamond and the diamond band along with it. Time winds down to the end of auction, and I had about 3 hours left. When I come back to check, I see that it has went up in time left. I was not informed of this at all. I write them, yet again to find information about my auction, I stress...my auction, because they do, they want you to know this is your auction. They apologize yet again for not contacting me. I ask them how many times can they extend an auction, and they reply with telling me that they wont do it again without telling me. Interesting. I understand the reasons for it, and they will say over and over again their reason for something, but not explain the real reason you are asking for something, which was why dont they contact you before hand. So, my auction closes and it did not meet the amount expected, even though the interest went way over and above the interest that anyone had seen that I talked to, in their experience. I write an email stating that I wanted to decline the offer. That goes ignored, and I get a phone call, giving me all the reasons as to why I should sell it-to make a long discussion shorter, I declined again. I was told my ring would be mailed out and insured back to me. 

Well, I got my ring today. I was horrified to see that the ring came back to me with the main stone still out of the setting. After they do an inspection, they do not put it back in its setting. I instantly get online and to discuss this. I started out asking the process of removing the diamond, and it was not responded to in ANY form that they do NOT put the loose diamond back in if they remove it and the sell does not go through. I was directed to talk to the supervisor and that he would call. I asked that I speak to him via chat or email, that way I have the conversation in its entire form. I get 2 phone calls, I do not answer, I repeated again, I would like to chat online or via email. I am told to be reassured that phone calls are recorded...right, for YOUR benefit, and they see the importance of having proof of something (on their end). I declined and said online, or via chat. Through an extensive conversation that ended 3 times by worthy.com by just stopping-i mean it..they just stopped talking and I kept coming back. Had it been a connection issue or something, I get it, but there was NO follow up via email, like "hey we were disconnected"..etc...this shows to me it is an odd coinsidence. Anyhow, I am told over and over and over again, because I refused this offer, they were already out of pocket so much that they do not reset the ring. Eventually, I got an admittance that this is a policy oversight, that they do NOT, I repeat, do NOT tell the seller they will not reset a ring once removed for inspection and you will recieve the ring back not in the same condition as you sent it. Though i understand the expense on the company, they kept repeating it. What they would not do was come up with a resolution. Here I am with a wedding ring with no middle stone and will cost me to get it reset. I am sure I am not the first person that this has happened to, but they sure make it seem that way. This company has made me feel like I should be punished for not selling a ring for a tiny, and I mean tiny and their charge is $150 no matter what and that I should be ok with an item sent back not in the same condition it was sent. On their OWN Page they have the words that your item is being shipped back insured the same way it was sent to us. Let me ask you...if you take your car to a mechanic, and he has to tear some parts off to inspect it, is it ok he return it with the parts off? If said car was to go to auction and inspected, like most would, and they had to inspect it, and it didnt sell..would you get it back with said parts off of it? Is it reasonable that their reply is such "you signed a permission statement for us to remove the diamond for inspection" and that be end of story? I DID NOT sign a permission email for it to be mailed back in two pieces, it is reasonable to think that the ring is put back in the condition as it was sent, especially, when you see the ring on auction, in tact. As great as this quick sale of our items may seem, please reconsider. They are out to make a buck like anyone else, it doesnt matter the fashion they do it. They admit that they did wrong and offer nothing to fix it, they do ignore you, leave you hanging with no reply and hope you go away. That, worthy.com is not going to happen.