WOW Wide Open West Increased Contract Price and False charges Englewood CO
WOW violated our two year contract (Account # 014432461) by attempting to charge me $155/month starting the second year instead of the agreed to contract price of $133/month. After contacting WOW to resolve the issue, WOW refused to honor the 2nd year $133/month contract price and terminated their services. I sent back all equipment in a WOW supplied FedEx box. My final bill sent June 24,2020 showed a credit of $60.
WOW subsequently attempted to charge me for equipment (that was returned) and cancelation charges even though they violated the contract. I contacted WOW again and provided them details on the returned equipment and their violation of the contract. WOW has not refunded my $60 credit and has sent another bill for $216 on July 17, 2020 for alleged unreturned equipment and contract cancelation chargers.
All original telephone contract agreements were record by WOW as well as my call to try to get them to honor the original contract and correct their billing.