Since becoming aware of the above RipOffReport complaint, we have contacted John directly via e-mail to let him know that we have cancelled his account and have issued refunds for the charges in question. John was charged because, at the time of signup, he opted to enroll in a premium membership, which included the fees mentioned in the report. Should there be any further questions or concerns, he can contact our Customer Support Department 24/7 at (800) 243-9726.
Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Steve
Lake Worth, Florida, U.S.A.
Reply from iFriends/WebPower Customer Service
#4UPDATE Employee
Wed, December 27, 2006
Since becoming aware of the above RipOffReport complaint, we have contacted John directly via e-mail to let him know that we have cancelled his account and have issued refunds for the charges in question. John was charged because, at the time of signup, he opted to enroll in a premium membership, which included the fees mentioned in the report. Should there be any further questions or concerns, he can contact our Customer Support Department 24/7 at (800) 243-9726.
Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Steve
Lake Worth, Florida, U.S.A.
Reply from iFriends/WebPower Customer Service
#4UPDATE Employee
Wed, December 27, 2006
Since becoming aware of the above RipOffReport complaint, we have contacted John directly via e-mail to let him know that we have cancelled his account and have issued refunds for the charges in question. John was charged because, at the time of signup, he opted to enroll in a premium membership, which included the fees mentioned in the report. Should there be any further questions or concerns, he can contact our Customer Support Department 24/7 at (800) 243-9726.
Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
3 Updates & Rebuttals
Steve
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service
#4UPDATE Employee
Wed, December 27, 2006
Since becoming aware of the above RipOffReport complaint, we have contacted John directly via e-mail to let him know that we have cancelled his account and have issued refunds for the charges in question. John was charged because, at the time of signup, he opted to enroll in a premium membership, which included the fees mentioned in the report. Should there be any further questions or concerns, he can contact our Customer Support Department 24/7 at (800) 243-9726.
Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Steve
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service
#4UPDATE Employee
Wed, December 27, 2006
Since becoming aware of the above RipOffReport complaint, we have contacted John directly via e-mail to let him know that we have cancelled his account and have issued refunds for the charges in question. John was charged because, at the time of signup, he opted to enroll in a premium membership, which included the fees mentioned in the report. Should there be any further questions or concerns, he can contact our Customer Support Department 24/7 at (800) 243-9726.
Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Steve
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service
#4UPDATE Employee
Wed, December 27, 2006
Since becoming aware of the above RipOffReport complaint, we have contacted John directly via e-mail to let him know that we have cancelled his account and have issued refunds for the charges in question. John was charged because, at the time of signup, he opted to enroll in a premium membership, which included the fees mentioned in the report. Should there be any further questions or concerns, he can contact our Customer Support Department 24/7 at (800) 243-9726.
Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.