Complaint Review: Wpi*friends Elite

Since becoming aware of the above RipOffReport complaint, we have located Scott's accounts. Customer service is our top priority, and we have issued refunds for the charges in question and have cancelled his accounts. We have attempted to contact Scott directly via email, at the email address we have on file for him, to inform him of the refunds and account cancellations. If Scott has any further questions or concerns, we encourage him to contact our Customer Care Department at 00-800-4374-3637. Representatives are available 24 hours a day, 7 days a week.

Scott created two accounts with iFriends. Both of these accounts were created with Scott's personal information, including credit-card number, mailing address, email address, and IP address. This information was independently verified by MasterCard and by internet IP-address registries.

While the standard iFriends membership carries no charge, Scott (or someone using his credit card number and personal information) chose to enroll in the upgraded premium Elite membership both times that he created accounts. The type of account he affirmatively opted to participate in carries a monthly charge. These charges were clearly and conspicuously disclosed in advance, and he participated in numerous click-throughs to indicate his acknowledgement and consent to these charges. Since Scott created two accounts, he went through this process twice, and affirmatively chose to upgrade his membership both times.

Prior to Scott's complaint on RipOffReport, we had received no contact from him, either by email or by phone. We provide a link to email and telephone contact information on every page of our website this link provides toll-free telephone numbers for countries around the world, including Australia. Additionally, we provide a toll-free phone number from Australia next to every charge that we bill, so that we may be easily contacted if the user has any questions about his account.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.