Complaint Review: WPI*FRIENDS ELITE

While we always respect a customer's interpretation of events, the scenario described in David's complaint is not one that, in practical fact, could have occurred in connection with any of our web-based services. Our customer service department is a very active 24/7 operation, and David can always reach us directly at 1-800-IFRIEND (judging by the incorrect telephone number listed within David's complaint it appears that he may have mistakenly misdialed our number). Further, we are also not sure as to why he was not able to reach our web site, as www.ifriends.net has enjoyed continuous and uninterrupted service since 1995.

In addition, we cannot, and will not, bill any credit card unless an authorized cardholder with extensive knowledge of the credit and billing information first registers an account with our service. All charges incurred by any viewer on our service are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. No customer could possibly incur thousands in charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges.

Since becoming aware of the above RipOffReport complaint, we have been in contact with David via email and matter has been resolved to his satisfaction. Should there be any further questions or concerns, David can contact our Customer Support Department 24/7 by calling 1-800-IFRIEND (1-800-437-4363).