Wpi Friends ripp off stole my money Internet
Wpi friends took my money with out my permission.
I did not give them permission to charge me for something i did not use.
this company needs to stop and refund my mony and anyone else they took from.
Calvin
Gwynn Oak, Maryland
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service - 1-800-243-9726
#2UPDATE Employee
Wed, November 08, 2006
Shortly after posting this RipOffReport complaint, Calvin contacted us directly and we resolved this matter to his satisfaction. Because customer service is our number one priority, we have issued refunds for the charges in question. Should there be any further questions or concerns, he can contact our Customer Support Department 24/7 at (800) 243-9726.
Our transaction records indicate that the account in question was created using Calvin's personal information, including credit-card number, mailing address, email address, and IP address. The foregoing information was independently verified using records supplied by Visa/Mastercard, as well as by internet IP-address registries.
Regarding the substance of the complaint, the scenario presented in Calvin's report is not one that realistically could have occurred on our web site. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Calvin were for additional premium services requested by Calvin. The membership in which Calvin opted to enroll included the fees mentioned in his report. All charges incurred by Calvin on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Calvin's complaint without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate his acknowledgement and affirmative consent to such charges.
Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (((ROR REDACTED LINK FOR SECURITY PURPOSES))). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.