on 4/27/06 a charge of 20.95 was charged to my debit card
on 4/28/06 2 charges were made on my debit card for a total of 165.00
Jeffrey
Connelly Springs, North Carolina U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth, Florida, U.S.A.
Reply from iFriends/Webpower Customer Service - 1-800-243-9726
#2UPDATE Employee
Tue, May 16, 2006
Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to positively identify an account matching the exact details related by "Jeffrey" (in addition to our normal search for the customer's name and location - we were also unsuccessful in our attempt to locate an account under the charge amounts mentioned). However, the scenario described in the complaint is not one that realistically could have occurred on our web site. All charges incurred by any viewer on our service are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. No customer could possibly incur charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges.
Moreover, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We therefore encourage Jeffrey to contact our 24/7 Toll Free Customer Service Center at (800) 243-9726 regarding concerns he has on any remaining outstanding charges.
We sincerely regret any misimpression that Jeffrey may have about our services and our company. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses". The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/Webpower Customer Service - 1-800-243-9726
#2UPDATE Employee
Tue, May 16, 2006
Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to positively identify an account matching the exact details related by "Jeffrey" (in addition to our normal search for the customer's name and location - we were also unsuccessful in our attempt to locate an account under the charge amounts mentioned). However, the scenario described in the complaint is not one that realistically could have occurred on our web site. All charges incurred by any viewer on our service are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. No customer could possibly incur charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges.
Moreover, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We therefore encourage Jeffrey to contact our 24/7 Toll Free Customer Service Center at (800) 243-9726 regarding concerns he has on any remaining outstanding charges.
We sincerely regret any misimpression that Jeffrey may have about our services and our company. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses". The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.