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  • Report:  #283998

Complaint Review: WPI Ifriends

WPI Ifriends Charging when they had no right Internet *EDitor's Suggestions on how to get your money back into your bank account!

  • Reported By:
    kansas city Missouri
  • Submitted:
    Sat, November 10, 2007
  • Updated:
    Thu, November 15, 2007
  • WPI Ifriends
    http://browse.ifriends.net/~wsapi/ifbrowse.dll?filter=a&ovraw=ifriends&ovkey=i%20friend&ovmtc=standa
    Nationwide
    U.S.A.
  • Phone:
  • Category:

I made an account that was supposed to be free. They ask for a credit card for age verification and say that you will not be charged.
I noticed on my account that I got charged.
I hadnt even been on the website for a month. They said they refunded me and I told them to cancel my account so I hope they do!

Meg
kansas city, Missouri
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

1 Updates & Rebuttals


Sarah

Lake Worth,
Florida,
U.S.A.

Reply from iFriends

#2UPDATE Employee

Thu, November 15, 2007

Using the specific information provided by Meg in her report above, we were able to search our database and identify the account that she created. We found that Meg had in fact called our Customer Care Department before she filed the RipOffReport above. When she called, the representative cancelled the account and refunded the charges, exactly as Meg requested. Meg's bank has processed the refunds, and depending on their specific refund practices, she should see the refunds back to her account within one billing cycle. At the time of her call, Meg was provided with both a confirmation number and the expected refund time frame.

In addition to cancelling the account and refunding the charges as requested, a block was also placed on all of Meg's personal information, so that it can never again be used to create an account on the iFriends web site.

We apologize if Meg was confused about the different memberships available on the iFriends site. When a customer creates an account, several options are available. Basic iFriends membership is free, and has no monthly charges. Elite membership is a premium option and does carry a monthly charge. This is the type of membership that was selected by Meg when she signed up.

We trust that the issue was resolved to Meg's satisfaction when she called, and that this report was merely a follow up. If she has any further questions or concerns, we encourage her to contact our Customer Care Department and ask to speak to a supervisor who can resolve them. The toll-free number is 1-800-243-9726, and representatives are available 24 hours a day, 7 days a week.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

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