WPI IFRIENDS ELITE fraudulent billing without authorization Miami Florida
I was recently charged by wpi ifriends and have never heard of or accessed their website. I caught 3 charges one being, 10/29/06 $1.15, and on 11/1/06 1.00 and then on 11/3/06 they charged another $8.95. I immediatly contacted the 1-800-243-9726 phone number and spoke with a representitive who said they would reverse charges and gave me a cancelation #. I am contacting my credit card in the morning.
When I spoke with them I verified my e-mail and they it was different than the one they had. I had never heard of it. In any event I am interested in how they can obtain my credit card information. If they can do this who else can. I will update on this site of any developmentsj. I cannot see how this is an accident when it has happened to so many people.
John
West Covina, California
U.S.A.
1 Updates & Rebuttals
Steve
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service
#2UPDATE Employee
Thu, December 14, 2006
Shortly before posting this RipOffReport complaint, John contacted us directly regarding the unauthorized charges that had appeared on his account. At the time of his call, we confirmed that we had cancelled the account and had refunded the charges that were posted. John indicated that he was satisfied with this outcome. However, John's complaint indicates that he was not completely satisfied. We strongly encourage John to contact our Customer Support Department (open 24 hours a day, 7 days a week) at (800) 243-9726, and ask to speak to a customer service manager who can resolve any lingering questions that John may have about our service or about the account that was created in his name.
Our transaction records indicate that the account in question was created using John's personal credit card and his correct mailing address. This information was provided by a person who affirmatively provided John's personal information to our service throughout a three-page membership signup process. All accounts must be created this way, and we have extensive security measures in place to prevent the creation of automated or otherwise fraudulent accounts. The foregoing information was independently verified using records supplied by Mastercard.
We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed:
1. "True Person Fraud" (also known as "Friendly Fraud"), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims.
2. "Identity Theft," in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims.
Based upon our conversation with John and his subsequent post, we are unable to determine whether this is a case of true identity theft and credit card fraud, or perhaps simply a case of a joint cardholder failing to recall a visit to our web site. However, we sincerely regret any misimpression that John may have about our services and our company. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service. Again, we encourage John to contact our Customer Service Center to resolve the issue.