WPI*IFRIENDS ELITE made unauthorized charges and overdrafted my checking account Lalake Worth, Floridalake Worth Florida
as of 4/19/2008, ifriends charged $6.95 to my checking account without permission. since my account was empty at the time, i am now looking at a $30 overdraft fee on top of that. I have not used the site in over 3 months, and barely spent a minute there when i did. If this problem is not corrected and i am not apologized to, I WILL take this to court. I'll keep this site updated on my progress.
Vwtamer
portland, Oregon
U.S.A.
1 Updates & Rebuttals
Sarah
Lake Worth,Florida,
U.S.A.
Reply from iFriends
#2UPDATE Employee
Wed, April 30, 2008
Unfortunately, because Vwtamer did not provide any personal information, we were unable to locate the account referenced. We apologize that he/she has not had a satisfactory experience on the iFriends service. We are eager to resolve the situation, however, and we ask that he/she contact our Customer Care department at 1-800-243-9726. This is a toll-free call in the US, and representatives are available 24 hours a day, 7 days a week.
We are determined to provide stellar customer service and to resolve any issues quickly and courteously. Once we hear from Vwtamer, we will be happy to investigate the situation and make any and all adjustments necessary, including refunds or cancellation, as the customer wishes.
Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."