Complaint Review: Wpi*ifriendsvip Wpi*ifriendselite Wpi*ifriendsinternet

Using the information provided by Brandon, we were able to locate his accounts with the iFriends service. Brandon had created two separate accounts. He cancelled one account using our online cancellation utility, but he did not cancel the second account, apparently inadvertently.

A short time after Brandon submitted the above complaint, he contacted our Customer Care Department to request that his account be closed. The Customer Care Representative closed Brandon's remaining open account, confirmed the date and amount of the last charge, and provided him with a cancellation number. At that time, Brandon indicated that he was satisfied with the resolution of the call. However, because we are committed to providing 100% customer satisfaction, we have refunded the charges that Brandon mentioned in his report. We trust that this is satisfactory to Brandon. If he has any questions or concerns, we encourage him to contact our Customer Care department by calling 1-800-243-9726, a toll-free call in the US.

Brandon was charged because, at the time that he created his iFriends accounts, he elected to upgrade to an optional premium membership, which carried a monthly fee. This fee was clearly disclosed in advance, and Brandon chose to upgrade both of his accounts.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."