I am being charged US $6.95 on my credit card without approval like hundres of others on this site.
Andrew
Reservoir Australia
2 Updates & Rebuttals
Brian
Need My Personal Info, Iowa, U.S.A.
Good to see that I-friends is so vigilant in its customer service
#3Consumer Suggestion
Tue, July 19, 2005
I mean, just look at all of the canned responses in here from Steven at I-friends, stating that they contacted the person who made the rip off report, and that the matter was resolved to the complainant's satisfaction.
Do you think anyone out there is really buying this? For one, most of the reports are basically anonymous, most people only give a first name and maybe a city. Yet Steven from I-friends is able to track them down, and resolve their complaints to their satisfaction.
Think for a moment, Steven - maybe there's a reason your company has hundreds of complaints on here, and work on fixing the real problem, instead of posting fake claims of resolving these issues on here.
Steven
Lake Worth, Florida, U.S.A.
Reply from IF Customer Service
#3UPDATE Employee
Wed, May 25, 2005
Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" - (refer to url: https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges.
In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Shortly after posting this RipOffReport complaint, "Andrew" contacted us directly via email and we resolved this matter to his satisfaction. Should there be any further questions or concerns, "Andrew" can contact our Customer Support Department 24/7 at (800) 243-9726.
2 Updates & Rebuttals
Brian
Need My Personal Info,Iowa,
U.S.A.
Good to see that I-friends is so vigilant in its customer service
#3Consumer Suggestion
Tue, July 19, 2005
I mean, just look at all of the canned responses in here from Steven at I-friends, stating that they contacted the person who made the rip off report, and that the matter was resolved to the complainant's satisfaction.
Do you think anyone out there is really buying this? For one, most of the reports are basically anonymous, most people only give a first name and maybe a city. Yet Steven from I-friends is able to track them down, and resolve their complaints to their satisfaction.
Think for a moment, Steven - maybe there's a reason your company has hundreds of complaints on here, and work on fixing the real problem, instead of posting fake claims of resolving these issues on here.
Steven
Lake Worth,Florida,
U.S.A.
Reply from IF Customer Service
#3UPDATE Employee
Wed, May 25, 2005
Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" - (refer to url: https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges.
In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Shortly after posting this RipOffReport complaint, "Andrew" contacted us directly via email and we resolved this matter to his satisfaction. Should there be any further questions or concerns, "Andrew" can contact our Customer Support Department 24/7 at (800) 243-9726.