Wpi Ifriends ripoff Internet
Credit card was used for age verification to access free websites. I am being billed by ifriends internet and ifriends elite. They stated in their agreement "credit card info used for identification purposes only. Being billed so far a total of 9.95. I have gone back and canceled, we'll see if billing continues.
William
chantilly, Virginia
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service - 1-800-IFRIEND
#2UPDATE Employee
Wed, November 08, 2006
Prior to posting the above RipOffReport complaint, William cancelled his account online, but did not request a refund of the charges that had already posted. Because customer service is our number one priority, we have issued refunds for the charges in question and have notified William of this. Should there be any further questions or concerns, he can contact our Customer Support Department 24/7 at (800) 243-9726.
Regarding the substance of the complaint, the scenario presented in William's report is not one that realistically could have occurred on our web site. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by William were for additional premium services requested by William. The membership in which William opted to enroll included the fees mentioned in his report. All charges incurred by William on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in William's complaint without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate his acknowledgement and affirmative consent to such charges. When a customer cancels his account, the premium membership fee is no longer charged. Because William cancelled his account, he will receive no further charges unless he elects to create a new premium account.
Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (refer to url: (((ROR REDACTED LINK FOR SECURITY PURPOSES)))All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.