Wpi*ifriends stealing money from my account, theft, wasting buisiness hours filling out this report. Internet
my credit card statement shows wpi*ifriends 1-800***ifriends.net.i told wpi to stop billing me. i never signed up w/ them. they did not know who i was.no help on there end. well i know who they are, scam artist. help,please help. this cant be legal.if they can get away with this then how many others will follow suit?
Schone
eckert, Colorado
U.S.A.
1 Updates & Rebuttals
Steve
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service 1-800-243-9726
#2UPDATE Employee
Wed, November 29, 2006
Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to locate an account matching the details provided by Schone.
We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed:
1. "True Person Fraud" (also known as "Friendly Fraud"), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims.
2. "Identity Theft," in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims.
Judging by Schone's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or perhaps simply a case of the cardholder failing to recall a membership created during a visit to our web site. If he has not already done so, we encourage Schone to contact our office so that we can cancel the account that may have been established, refund any charges incurred, block any further charges from being incurred with our service, and investigate the circumstances surrounding the creation of this account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 1-800-243-9726.
We sincerely regret any misimpression that Schone may have about our services and our company. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.